Job Details

Purpose:

At Oklahoma Baptist University, we value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified Tech Support Specialist to assist our students and employees with questions and issues concerning technology. The Tech Support Specialist will work with users both in person and remotely, guiding them through system configuration and troubleshooting, while aiming to efficiently resolve issues. Standout…

candidates will be excellent problem-solvers with outstanding communication and customer service skills.

Essential Functions:

Serve as the first point of contact for clients seeking technical assistance over the phone, in person, through support tickets, or email
Listen attentively to customers’ questions and concerns and offer optimal solutions
Provide quick and effective assistance with information technology systems
Guide customers in person and remotely through systems configuration, troubleshooting, and maintenance
Consistently demonstrate a high level of professional service and demeanor
Provide quick and effective assistance with information technology systems
Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance
Maintain and protect confidentiality with regards to all aspects of client information
Escalate unresolved issues to the next level of support personnel when necessary
Document events and problems along with their resolution in ticketing system
Follow-up and update client on ticket status
Pass on any feedback or suggestions by clients to the appropriate internal team
Identify and suggest possible improvements to procedures
Develop training resources and standardized processes
Accurately track all time worked each day in the University provided platform by clocking in and out properly.
Work with immediate supervisor to flex schedule as needed to meet requirements of job without exceeding 40 hours of work in a week whenever possible. Ensure that any overtime worked is approved in advance of being worked

Other Duties:

Willingness to occasionally work outside of normal operating hours and/or overtime
Must adhere to standard safety practices and pass training necessary for job functions
Perform other duties as assigned

Required Qualifications:

High school diploma or equivalent
6 Months of Related Experience
Excellent problem-solving and analytical skills
Attention to detail and ability to multi-task
Good understanding of computer systems, mobile devices, and other tech products
Desire to learn new systems
Ability to diagnose and resolve basic technical issues
Ability to accurately and consistently execute documented procedures and policies
Proficiency in English
Well organized
Excellent verbal and written communication skills
Ability to work in a team or independently and with minimal supervision
Customer-oriented
Experience troubleshooting hardware and software issues
The ability to break down technological processes and deliver clear, step-by-step instructions
Patient, friendly demeanor with a great aptitude for listening
Commitment to providing exceptional customer service
Ability to always maintain professionalism
Experience in a HelpDesk setting considered an asset
Must possess a valid driver’s license
Ability to see and hear sufficiently well and possess the manual dexterity necessary to operate equipment used
Must be able to sit and/or stand for extended periods of time
Must be able to deal with challenging employees and/or situations while maintaining professionalism
Ability to safely lift and manipulate 50 pounds

Preferred Qualifications:

Advanced understanding of hardware and software on PCs, Macs, and iPads
Advanced competence using and troubleshooting Windows, MacOS, and iOS operating systems
Undergraduate Degree or Vocational Education program in IT related field
2 Years of Related Experience

Special Requirements:

Must be a member of a local evangelical* Christian church. *Evangelical is a broad term referring to segment within Christianity which maintains the authority of the Bible and the belief in salvation by faith in Jesus alone.
**Please apply using the link for “Support Applications” on the OBU website.

Company

Oklahoma Baptist University is a Christian liberal arts university in Shawnee, 30 minutes east of Oklahoma City.

Website: http://www.okbu.edu/

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Tech Support Specialist

Oklahoma Baptist University

500 W University St, Shawnee, OK 74804, USA

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Tech Support Specialist

Oklahoma Baptist University

500 W University St, Shawnee, OK 74804, USA

Effortless Employee Referrals

This is a Preview Listing…

Job Details

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Hire Staff / Administration Experts… Post a Job

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Tech Support Specialist

Oklahoma Baptist University

500 W University St, Shawnee, OK 74804, USA

Effortless Employee Referrals

This is a Preview Listing…

Job Details

Purpose:

This is a Preview Listing…

Hire Staff / Administration Experts… Post a Job

Staff / Administration Roles… Create a Job Alert

Related Jobs

Related Research Grants

Grant Program Specialist/CTE Grants

Competition for USA Individuals and Entities for Innovation in Visual Function Assesssment

Grants to USA IHEs for Transformative Computing and Information Science Research

Competition for USA Individuals and Entities for Visual Acuity Assessment Tech Innovation

Competition for USA Individuals and Entities for Innovative Kidney Disease Research Tech

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