Technical Assistant, Public Safety Training Facility Programs

Company Description:

Monroe Community College is a unit of the State University of New York (SUNY) and is one of only nineteen community colleges across North America selected for board membership in the League for Innovation in the Community College. Founded in 1961, MCC prides itself on providing an affordable, quality education for more than 8,500 students in the Rochester area. MCC is a large institution offering over 100 programs across two main campuses, two specialized centers, and various community sites.

Monroe Community College expects and upholds equity, inclusion, and a sense of belonging in our educational programs, policies, campus life, employment, and community involvement. We believe diversity enriches our lives and leads to understanding and appreciating our differences and commonalities. To achieve academic and institutional excellence, we actively recruit, engage, and retain students, faculty, staff, and community partners who represent the diversity of our region, nation, and world. MCC embraces inclusion and diversity, offering activities and programs to enhance the personal and professional development of faculty, staff, and students. The College welcomes candidates committed to MCC's mission of access, academic excellence, and a desire to work in a diverse and dynamic environment.

Job Description:

Function of Position:

The Technical Assistant (TA) - Program Support is an administrative support position and a member of the Public Safety program administration and development team of the Public Safety Training Facility. As a part of this team, the TA assists with the development, planning, and administration of credit and non-credit courses for all programs. The TA functions independently as a member of a multidisciplinary team dealing with public safety training and education issues. The main areas of responsibility will include academic and instructional support, contract administration, and administrative analysis and support responsibilities. Assignments of tasks will be in Law Enforcement, Fire Rescue, and EMS programs.

Examples of Duties & Responsibilities:

• Build, maintain, and manage course sections in related college systems.
• Coordinate course scheduling, facility usage, instructional staffing, and administrative resources.
• Manage admissions, enrollment, registration, and student support processes for Public Safety programs.
• Maintain program records in compliance with accreditation standards, MCC policies, and applicable New York State regulatory requirements.
• Process and track required state documentation, certification paperwork, clinical clearances, and related compliance materials.
• Generate and analyze reports using institutional systems to support program operations and reporting requirements.
• Collaborate with Coordinators and Managers to oversee billing, contracts, registration reconciliation of contracts and students, including reconciliation and discrepancy resolution, and payroll documentation.
• Provide operational and administrative support to faculty, including examination coordination and instructional materials support.
• Assist students with advisement and course registration as necessary.
• Research and recommend purchases of supplies and equipment in accordance with New York State procurement regulations.
• Develop and implement manual and computer-based solutions to improve departmental efficiency and information management.
• Deliver strong customer service to students, faculty, and agency partners to ensure an effective end-to-end program experience.
• Serve as cross-program support to ensure operational continuity across Public Safety Training programs.
• Perform other related duties as assigned.

Secondary Functions:

• Assist with the administration of New York State practical skills examinations.
• Assist PSTF management team with course materials.
• Support special events, testing sessions, and program initiatives.

MCC Expectations:

• Adheres to the College Code of Conduct.
• Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment.
• Maintains technological competencies utilized by the College.
• Commits to the philosophy of a comprehensive community college.
• Commits to professional growth. which includes seeking ongoing training in diversity, equity, and inclusion to better serve students.

Requirements:

Required Qualifications:

• Earned associate's degree or higher from a regionally-accredited higher education institution
• Demonstrated ability to manage tasks requiring close attention to detail.
• Must demonstrate strong customer service skills.
• Ability to perform research & recommend purchasing in compliance with NYS laws and regulations.
• Must have an understanding of public safety disciplines and their operations.
• Must be organized and proactive with the ability to efficiently plan, organize, and coordinate a variety of activities.
• Must have demonstrated competence working with diverse communities.
• Must have excellent verbal and written communication skills.
• Must be able to build positive relationships with people from a broad spectrum of disciplines.
• Must have the ability to work both independently and in a team-oriented collaborative environment.
• Must demonstrate flexibility and adaptability.
• Must have a history of solving problems in performing administrative support.
• Ability to apply Microsoft Office Suite to general administration, problem-solving, and information management tasks.
• Must be able to work flexible work hours.

Preferred Qualifications:

• Experience with OGS and GSA purchasing.
• Experience in a training/education environment.
• Bilingual and able to read, write, and speak Spanish, or other languages, proficiently

Additional Information:

Salary: Salary is determined based on experience, internal equity, and college budget. This position has a range of $42,000 to $45,000 and is based on these mentioned factors.

MCC offers a Flexible Work Policy for benefit-eligible employees. Types of flexible work arrangements include flextime/staggered shifts, remote work/telecommuting, and compressed work schedules. The availability of flexible work arrangements varies by division, department, and position, based on business and operational needs. Limitations to flexible work arrangements are outlined in the official policy.

Physical Demands and Working Conditions: The physical demands and working conditions described below are representative of those that must be met by an individual to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position involves primarily sedentary work, including prolonged periods of computer use and keyboarding. The role requires the ability to communicate effectively in verbal and written form. The position may occasionally involve lifting or moving items up to 10 pounds. Work is performed in a typical office environment with no adverse conditions. Occasional travel between campus buildings or to other local or out-of-town locations for meetings or conferences may be required.

Prohibition of Remote Work Outside New York State: Remote work locations outside New York State are not authorized by the College due to out-of-state tax and regulatory implications. In limited circumstances, prompted by business or operational needs, the College may approve requests to work remotely outside of New York State, on a short-term, temporary basis.

Monroe Community College prohibits discrimination based on race, color, religion, sex, sexual orientation, pregnancy, familial status, gender identity or expression, age, genetic information, national or ethnic origin, physical or mental disability, marital status, veteran status, domestic violence, victim status, criminal conviction, or any other characteristic or status protected by state or federal laws or College policy in admissions, employment, and treatment of students and employees, or in any aspect of the business of the College.

Notice of Non-Discrimination Annual Campus Security & Fire Safety Report

Application Instructions:

Interested applicants must apply online and create an account by clicking on the APPLY NOW tab below. Returning applicants may login to their Monroe Community College Careers Account to apply for this position. See the FAQ page for guidance using our online system. Please contact us if you need assistance applying through this website.

Applicants MUST submit the following documents* to be considered for this position:

1. Resume/CV
2. Cover Letter

*Official transcripts will be required upon employment. Applicants with foreign degrees must submit a completed credential evaluation comparing your foreign academic accomplishments to standards in the U.S

Please note: As part of the application process all applicants will be asked to provide the contact information for 3 professional references. References will only be contacted after interviews have occurred and only for applicants who are considered as finalists for the opportunity they applied to.