continuous delivery of high-quality product increments.
Responsibilities
Story Analysis & Definition: Deconstruct complex business requests into well-defined user stories, establishing clear and comprehensive acceptance criteria that align with strategic ServiceNow product goals.
Backlog Management: Partner with the Product Manager to maintain a continuously prioritized and groomed backlog, proactively identifying dependencies, risks, and technical constraints.
Requirements Gathering: Facilitate stakeholder meetings, interviews, and collaboration sessions to understand business needs and accurately translate them into technical requirements.
Agile Collaboration: Play a key role in sprint ceremonies (planning, refinement, stand-ups, retrospectives), serving as the primary point of contact for developers needing story-level clarification.
Process Documentation: Create and maintain documentation such as workflow diagrams.
Cross-Functional Alignment: Serve as a central communication hub among business requesters, the Product Manager, and the Scrum team, ensuring alignment and transparency throughout the full story lifecycle.
Job Code: P35282 Grade: P16
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience). Technical Business Analyst, II: Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience.
