Job Summary

Designs, implements, and maintains integrated instructional technology, audiovisual, and multimedia systems that support teaching, learning, and collaboration across campus. Provides consultation, training, troubleshooting, and lifecycle management for AV systems in classrooms, academic labs, and other learning and meeting spaces, working closely with faculty, staff, and campus partners.

Key Job Responsibilities

• Integrates, maintains, monitors, and troubleshoots moderately complex, routine, and varied services, systems, networks, applications, and instructional technology, including audio-visual, videoconferencing, distance education, and multimedia control systems and hardware following established processes and procedures.
• Provide technical skills to troubleshoot audio, video, multimedia, multimedia control computers and instructional media hardware in the learning environment as required.
• Provide multimedia and A/V solutions that support instructional activities, ensuring alignment with pedagogical goals and technology standards.
• Consult with faculty, staff, and students to plan, design, and implement audio-visual and AI-enabled instructional technologies for classrooms and learning spaces.
• Provide training to instructors and staff on instructional technology applications, systems, multimedia hardware and software, and best practices that support the digital learning environment.

Required Qualifications

• Associate’s degree in education, Media Technology, Communications, or equivalent experience.
• Experience with multimedia production or emerging A/V technology.
• Experience with digital classrooms using display technology with systems such as Crestron, Extron, Q-SYS…
• Strong customer service skills.
• Ability to troubleshoot and solve problems.