Technical Learning Experience Designer

Job Summary

Develops and delivers engaging training programs and learning resources that help faculty, staff, and students effectively use academic, operational, and research technologies. Collaborates with subject matter experts and stakeholders to create accessible, interactive learning experiences that support technology adoption and institutional goals.

Responsibilities

KEY RESPONSIBILITIES:

1. Designs and develops training content for online, blended, and microlearning formats using LMS platforms and authoring tools
2. Creates and maintains training resources such as quick guides, videos, and job aids
3. Facilitates webinars, workshops, and coaching sessions for faculty, staff, and students
4. Collaborates with subject matter experts to assess learning needs and objectives
5. Ensures accessibility and compliance in all learning materials
6. Provides technical support and troubleshooting for training-related issues
7. Assists in evaluating training effectiveness and recommend improvements

Required Qualifications

Educational Requirements

Bachelor's degree from an accredited institution of higher education in related field.

Required Experience

One (1) year of IT, training, instructional design, or technical writing experience.

Preferred Qualifications

Additional Preferred Qualifications

Familiarity with LMS platforms (Canvas, D2L, Blackboard) and eLearning tools (Articulate, Captivate, Camtasia)
Knowledge of accessibility standards (WCAG 2.2 AA, Section 508) and Universal Design for Learning principles
Familiarity with AI-enabled tools (Microsoft Copilot) and FERPA/PCI compliance

Preferred Educational Qualifications

An advanced degree from an accredited institution of higher education in a related field
Degree in Instructional Design, Learning Sciences, Education Technology, or related field

Preferred Experience

Experience creating video tutorials and interactive learning content

Knowledge, Skills, & Abilities

ABILITIES

Able to translate technical concepts into clear, user-friendly language
Able to adapt to emerging technologies
Able to handle multiple tasks or projects at one time meeting assigned deadlines

KNOWLEDGE

Proficiency in Microsoft 365, LMS platforms, and eLearning tools (Articulate, Captivate, Camtasia)
Familiarity with accessibility standards and compliance best practices

SKILLS

Excellent interpersonal, initiative, collaboration, teamwork, problem solving, independent judgment, organization, facilitation, communication (verbal and written), time management, project management, and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette