The University of Michigan Division of Public Safety and Security (DPSS) is looking for a Technology Operations Support Manager to lead public safety technology programs across the Ann Arbor, Flint, and Dearborn campuses. Reporting to the Associate Director of Technology Operations, you will be a strategic bridge between regional public safety teams and central leadership-supervising tech personnel, managing enterprise projects, and ensuring reliable service delivery. You bring technical…

leadership, project management expertise, and the ability to translate complex technology into clear, relevant guidance for leadership, public safety agencies, vendors, and IT partners.

Working Conditions

Work Environment & Schedule: Hybrid role requiring travel across Ann Arbor, Flint, and Dearborn campuses, occasional evenings, weekends, and after-hours support during critical incidents or tech rollouts.
Job Requirements: You must successfully complete a law enforcement background investigation and drug screening.

Technology Support & Staff Leadership

Team Leadership and Operations: Manage performance for tech staff across Ann Arbor, Flint, and Dearborn campuses-directing priorities, resource allocation, and after-hours support to ensure service excellence.
Standards & Cross-Team Collaboration: Promote unified operational standards while bridging regional and central DPSS technology teams.

Technology Coordination & Enterprise Support

Strategic Liaison & Collaboration: Act as the primary technology liaison connecting DPSS Tech Ops, Physical Security, and campus leadership-partnering with ITS, Facilities, and vendors to deploy enterprise public safety technologies.
Operations and Continuous Improvement: Monitor regional system performance to enforce DPSS technical standards while identifying opportunities to improve operational efficiency and user experience.

Project Management

End-to-End Project Leadership: Lead cross-campus technology programs from planning through implementation, managing budgets, timelines, resources, and deliverables.
Execution & Risk Control: Direct cross-departmental teams and monitor risks to deliver projects on time, within scope, and aligned with strategic priorities.

Communication & Stakeholder Engagement

Stakeholder Alignment and Reporting: Partner with executive leadership, campus administrators, IT, facilities, and external agencies to deliver strategic updates and executive-level reporting on important initiatives.
Technical Translation & Enablement: Translate complex technical concepts into relevant communications, documentation, standard operating procedures, and training materials for diverse audiences.

Emergency Radio Program Management

Program Leadership & Lifecycle Operations: Direct the DPSS Emergency Radio Program, managing the complete lifecycle, maintenance, programming, inventory, and system upgrades for all radio equipment fleets.
Partner Collaboration & Interoperability: Collaborate with state, county, municipal, and university partners to maintain regulatory compliance, advance technology expansions, and ensure seamless cross-agency communication.

Education & Experience: Bachelor's degree in IT, Criminal Justice, Public Administration (or equivalent) plus 5+ years supporting enterprise technology systems and managing full lifecycle projects.
Management: 3+ years supervising technical, geographically dispersed teams.

All members of the Division of Public Safety and Security (DPSS) are considered Campus Security Authorities (CSAs) under The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. As such, you are required to report Clery reportable offenses that come to your attention. DPSS employees are required to complete Clery Compliance Training within the first 14 days of employment and annually thereafter.

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled at any time after the minimum posting period has ended.

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.

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Technical Operations Support Manager

University of Michigan - Ann Arbor

University of Michigan, South State Street, Ann Arbor, MI, USA

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