"Technical Support Assistant (Part-time) - Evening Shift"

The ideal candidate will join a vibrant and inclusive educational community and have a desire and ability to work with a diverse population. This is a part-time, non-unit position with no benefits.

As a member of the End User Services team, this individual provides technical hardware/software support for client computers and other technologies within MassBay. This individual provides courteous, timely, and effective assistance to students, faculty and staff, including classroom, lab, and event support. The hours for this position are as follows: During Spring & Fall – Monday through Thursday 4:30 PM - 9:00 PM; In between semester – Monday through Thursday 12:30 PM – 5:00 PM.

Key Responsibilities and Duties: Monitor and resolve IT help desk ticket requests and incidents; Support computers and peripheral equipment using a variety of operating systems and applications; Maintain and install all software applications related to MassBay computing; Support College-wide and multi-campus audiovisual services in classrooms, meeting rooms, and auditorium; Provide routine computer, printer, and peripherals maintenance; Provide computer software and hardware orientation for students; Make necessary arrangements for outside repair as needed; Provide back up coverage for the College Copy Center; Perform other duties as assigned.

Required Qualifications: Experience troubleshooting computers and audiovisual equipment; Experience working in a multi-user environment supporting users at different levels; Previous operating systems experience using Windows 10, Windows 11 and Mac OS.

Preferred Qualifications: Sensitivity and commitment to the goals of Affirmative Action; Experience working in a community college or similar environment; Demonstrates commitment to working with students in need; Previous experience maintaining and trouble-shooting software applications and PC hardware; Demonstrates effective oral and written communication skills; Ability to work as part of a team.

Additional Information: Salary Range: $25 per hour; Classification: Part Time Employee; Application Deadline: August 26th, 2025, or thereafter until filled.