Technical Support Assistant
Department: OIT General
Location: Wellesley Hills
MassBay fosters educational excellence and academic success to
prepare students for local and global citizenship, to promote their
personal growth, to meet critical workforce demands of communities,
and to contribute to the region’s economic development.
Massachusetts Bay Community College is served by a cadre of
employees of varied backgrounds and experiences. We invite all
individuals to consider joining our community.
Located in Greater Boston, MassBay is a comprehensive, open-access
community college, offering associate degrees and certificate
programs on three campuses in Wellesley Hills, Framingham, and
Ashland, Massachusetts.
Position Summary:
The ideal candidate will join a vibrant educational community and
have a desire and ability to serve a population of students with
various needs and backgrounds. This is a part-time, non-unit
position with no benefits. As a member of the End User Services
team, this individual provides technical hardware/software support
for client computers and other technologies within MassBay. This
individual provides courteous, timely, and effective assistance to
students, faculty and staff, including classroom, lab, and event
support.
Shift hours are Monday through Thursday, from 8:00 AM to 12:30
PM, on the Wellesley campus.
Key Responsibilities and Duties:
- Monitor and resolve IT help desk ticket requests and
incidents;
- Support computers and peripheral equipment using a variety of
operating systems and applications;
Maintain and install all software applications related to
MassBay computing;
Support College-wide and multi-campus audiovisual services in
classrooms, meeting rooms, and auditorium;
Provide routine computer, printer, and peripherals
maintenance;
Provide computer software and hardware orientation for
students;
Make necessary arrangements for outside repair as needed;
Provide back up coverage for the College Copy Center;
Perform other duties as assigned.
This list is not to be considered all-inclusive. A supervisor may
assign other duties as required to meet the needs and foster the
mission of the College.
All employees of MassBay are expected to work collegially and
collaboratively within a community that values and celebrates the
variety of student experience.
Required Qualifications:
- Experience troubleshooting computers and audiovisual
equipment;
- Experience working in a multi-user environment supporting users
at different levels;
- Previous operating systems experience using Windows 11, Chrome
OS or Mac OS.
Preferred Qualifications:
- Sensitivity and commitment to the goals of Affirmative
Action;
- Experience working in a community college or similar
environment;
- Demonstrated commitment to working with students in need;
- Previous experience maintaining and trouble-shooting software
applications and PC hardware;
- Demonstrated effective oral and written communication
skills;
- Ability to work as part of a team.
Additional Information:
Salary Range: $25 per hour
Classification: Part-time, Non-Unit
Source of Funding: Local Trust
To Apply: Please include a letter of interest and resume
with your online application.
Deadline: September 16th, 2026 or after that until
filled.
Hiring is contingent upon a successful CORI clearance.
Massachusetts Bay Community College is an affirmative action/equal
opportunity employer and does not discriminate on the basis of
race, color, national origin, sex, disability, religion, age,
veteran status, genetic information, gender identity or sexual
orientation in its programs and activities as required by Title IX
of the Educational Amendments of 1972, the Americans with
Disabilities Act of 1990, Section 504 of the Rehabilitation Act of
1973, Title VII of the Civil Rights Act of 1964, and other
applicable statutes and college policies. The College prohibits
sexual harassment, including sexual violence. Inquiries or
complaints concerning discrimination, harassment, retaliation or
sexual violence shall be referred to the College’s Affirmative
Action and/or Title IX Coordinator, the Massachusetts Commission
Against Discrimination, the Equal Employment Opportunities
Commission or the United States Department of Education’s Office
for Civil Rights.