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"Technical Support Specialist (1-year contract)"

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Technical Support Specialist (1-year contract)

Staff

2026-03-22

Location

Kent Ridge Campus

Yong Loo Lin School of Medicine

Type

1-year contract

Required Qualifications

Diploma in scientific discipline
Excellent interpersonal skills
Fluent in English
Proficient in MS Office
Team player, detail-oriented
Wearables experience (plus)

Research Areas

Sleep and Cognition
EEG Techniques
Wearable Devices
Mobile Apps
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Technical Support Specialist (1-year contract)

Posting Start Date: 14/01/2026

Job Description

The Centre for Sleep and Cognition studies the effects of sleep and sleep deprivation on cognition using electroencephalography (EEG) techniques, wearable devices and smartphones as well as questionnaires and computer-based behavioral tests. The Tech Support Specialist will join a dynamic and multidisciplinary team conducting translational research with important implications for health and wellness.

Responsibilities include:

  • Provide technical support over phone for wearable devices and mobile apps used across different research projects
  • Online monitoring of incoming data streams from wearables
  • Inform different project teams of data compliance or quality issues
  • Train and assist different project teams in online monitoring of wearable data streams
  • Maintain inventory log of wearable devices
  • Prepare research accounts for wearable devices
  • Assist in procurement of wearable devices

Qualifications

  • Diploma in any scientific discipline
  • Excellent interpersonal and relationship management skills, comfortable interacting with participants (adolescents, young adults, older adults).
  • Able to converse fluently in English.
  • Proficient in Microsoft Office (e.g., Excel, Word, PowerPoint.)
  • Able to work as part of a team, multi-task and pay attention to detail.
  • Prior experience/interest in consumer wearable devices is a plus, but on-the-job training will be provided.

More Information

Location: Kent Ridge Campus

Organization: Yong Loo Lin School of Medicine

Department: Medicine

Job requisition ID: 31431

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Frequently Asked Questions

🎓What qualifications are required for this Technical Support Specialist role?

Candidates need a Diploma in any scientific discipline, excellent interpersonal and relationship management skills for interacting with participants (adolescents, young adults, older adults), fluency in English, proficiency in Microsoft Office (Excel, Word, PowerPoint), and ability to work in a team while multitasking and paying attention to detail. Prior wearable devices experience is a plus, with on-the-job training provided. Review administration jobs for similar roles.

📋What are the main responsibilities of the Technical Support Specialist?

Responsibilities include providing technical support over phone for wearable devices and mobile apps, online monitoring of data streams, informing teams of data quality issues, training teams on monitoring, maintaining inventory logs, preparing research accounts, and assisting in procurement. This supports the Centre for Sleep and Cognition. Explore research jobs for related opportunities.

⌚Is prior experience with wearable devices required?

No, prior experience or interest in consumer wearable devices is a plus but not required, as on-the-job training will be provided. Focus on core skills like MS Office proficiency and team collaboration. Check research assistant tips to build relevant skills.

📍What is the location, contract duration, and application deadline?

The position is at Kent Ridge Campus, Yong Loo Lin School of Medicine, Department of Medicine. It is a 1-year contract. Applications close on 22 March 2026. Posting started 14 January 2026. See admin jobs for more details.

🧠How does this role support sleep and cognition research?

Join a multidisciplinary team at the Centre for Sleep and Cognition, using EEG techniques, wearables, smartphones, questionnaires, and behavioral tests to study sleep effects on cognition. Your IT support ensures data compliance for translational health research. Learn more via research role success tips.

🤝What soft skills are essential for success in this position?

Key soft skills include excellent interpersonal skills, comfort interacting with diverse participants, teamwork, multitasking, and attention to detail. These support phone-based support and team training in a dynamic research environment.
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