Technical Support Specialist
Job Details
Job no: 495585
Work Type: Staff Full-Time
Locations: Baton Rouge, LA
Categories: Data & Development, Information Technology
Technical Support Specialist
Baton Rouge Community College (BRCC)
Baton Rouge, Louisiana
Delivering Reliable Technology Solutions, Fostering Innovation, and Advancing Institutional Excellence
This position differs from higher-level Technical Support classifications by performing software, network, desktop support, and audio-visual support duties that are limited in scope and complexity.
Key Responsibilities
40% Systems Software:
- Performs assigned tasks of increasing complexity in the installation and maintenance of system software packages.
- Codes, compiles, tests, debugs, modifies, and documents new or existing in-house software utilities.
35% Network Support:
- Installs and provides day-to-day end user support of the local area network by identifying, analyzing, testing and correcting program, machine, data, or procedural problems.
- Researches, tests and documents network (LAN/WAN/Enterprise) operating systems, application software products, and associated peripheral hardware.
20% Classroom Technology & AV Troubleshooting and Support:
- Classroom Technology troubleshooting and repair (i.e. Switchers, Projectors and DVD/VCR).
5% Other duties as assigned.
Minimum Qualifications
Education: Associate degree or 2 years of information technology or audio-visual experience.
Experience: 2 years of Information Technology experience.
Required Knowledge, Skills & Abilities
- Regular working hours are set at 8:00 a.m. until 5:00 p.m., Monday through Friday.
- Must also be available to work holidays, irregular hours, and on-call as needed.
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