Technical Support Specialist II (Help Desk)

This position reports directly to the Manager of Client Computing. This is a non-exempt position.

Duties/Responsibilities

• Provide customer service and answer user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications.
• Provide assistance in the design, development, and maintenance of various systems and applications.
• Install, maintain, move, and assists in testing and upgrading new and existing hardware or software.
• Maintain records of daily data communication transactions, problems, remedial actions taken, and installation activities.
• Maintains necessary security controls over software and hardware utilizing Active Directory and data center services.
• Sets up equipment for employee use and performs or ensure proper installation of cables, operating systems, or appropriate software.
• Setup and Maintain Windows Deployment System Images.
• Configure, Install, and Maintain Adobe Licensing.
• Develop and update personal computer and mainframe application programs.
• Performs related work as assigned.

Minimum/Preferred Qualifications

MINIMUM QUALIFICATIONS:

• Associate degree with major coursework in a related area (when relevant, experience level can replace education)
• One to two years of experience
• Knowledge of practices, principles, and techniques of computer operation, information systems, computer software and hardware, information security policies and procedures, local and wide area networks, and a general knowledge of database administration
• Ability to communicate respectfully and effectively with students, faculty and staff
• Ability to supervise others and plan, schedule, and manage projects for self and others

PREFERRED QUALIFICATIONS:

• Graduation from a two or four year accredited institution with an information technology related degree.
• Two or more years of information technology support experience.
• Relevant information technology certifications (e.g., A+, MCSA).

Supplemental Information

PHYSICAL REQUIREMENTS:

Perform manual labor associated with repair and servicing of computing and business equipment which may include:

• Frequently lift, push, pull, and/or carry up to 25 pounds and occasionally lift, push, pull, and/or carry up to 50 pounds.
• Frequently required to stand, walk, sit, reach, and use hands to manipulate, handle, or feel.
• Occasionally required to climb, stoop, kneel, crouch, or crawl.

Organization

Mission Statement

Lamar Institute of Technology provides quality education and training that enable a diverse student population to achieve its career goals. Programs are enhanced by developing and maintaining partnerships with business, industry, and the community. Faculty are dedicated to teaching, advising, and scholarship. Both faculty and staff work to serve the Institute and the community.

History

Lamar Institute of Technology traces its roots back to March 8, 1923, when the South Park School District in Beaumont authorized its superintendent to proceed with plans to open a “junior college of the first class.” On Sept. 17, 1923, South Park Junior College opened with 125 students and a faculty of 14. Located on the third floor of the South Park High School building, the college shared the library and athletic facilities with the high school. In 1932, separate facilities were provided, and the name of the institution was changed to Lamar College, to honor Mirabeau B. Lamar, second president of the Republic of Texas and the “Father of Education” in Texas.

On June 8, 1942, as a result of a public campaign, a new campus was purchased, and classes were held for the first time on the present-day campus in Beaumont, After World War II, the college grew to 1,079, and a bill to make Lamar a state-supported senior college was introduced in the House of Representatives. The legislature approved the Lamar bill (House Bill 52) on June 4, 1949, creating Lamar State College of Technology effective Sept. 1, 1951. Lamar was the first junior college in Texas to become a four-year, state-supported college. Uniquely, Lamar retained much of its traditional community college mission, particularly in vocational programs, while continuing to grow with strong programs in engineering, sciences, business, and education.

In 1962, a graduate school was established, offering master’s degrees in several fields. The Doctorate in Engineering was established in 1971. In the same year, House Bill 590 became law, changing the institution’s status to university. Lamar State College of Technology, with an enrollment of 10,874, officially became Lamar University on Aug. 23, 1971.

Vocational subjects were among the first courses offered by Lamar and played an important role in the development of Lamar. A Division of Vocations was established in 1946 and became the Lamar School of Vocations in 1955. In 1970, the name was changed to the School of Technical Arts, and in 1972, it became the College of Technical Arts. During 1971, the college began awarding Associate of Applied Science degrees in certain two-year programs.

In 1969, an extension center was opened in Orange, and in 1975, the long-standing private two-year Port Arthur College became Lamar University at Port Arthur. The Lamar University System was established by the 68th Session of the Texas Legislature with the passage of SB 620, which took effect in August 1983. On September 1, 1995, the Lamar University System was abolished, and the components became members of The Texas State University System.

The Texas Higher Education Coordinating Board recommended in 1990 that all two-year programs at Lamar University-Beaumont be combined into Lamar University Institute of Technology. The programs in the former College of Technical Arts, Allied Health, Office Technology, and Restaurant/Institutional Food Management were placed in the new institute.

On September 1, 1995, the Institute of Technology was established as an educational center of Lamar University and a member of The Texas State University System. The Texas Legislature changed the name of the institution to Lamar Institute of Technology in 1999.

Location

Lamar Institute of Technology, a member of The Texas State University System, and a state-supported institution, is located in Beaumont, Texas, one of the world’s largest petrochemical centers. Beaumont is a progressive city in the Sunbelt, offering private and public schools, churches, museums, shopping districts, and a wide range of leisure-time activities to serve the metropolis of 114,000. A Jefferson County entertainment complex, a civic center, convention center, a performing arts theater, a downtown dining and entertainment district, and coliseum will draw professional entertainers and a wide variety of business, social, and professional groups to the city. Beaumont is convenient to major recreation facilities of Southeast Texas, including the Gulf of Mexico, large lakes and the Big Thicket National Preserve.

Accreditation

Lamar Institute of Technology is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award degrees at the associate level. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call (404) 679-4500 for questions about the accreditation of Lamar Institute of Technology.

The Lamar Institute of Technology Dental Hygiene program is accredited by the American Dental Association Commission on Dental Accreditation. The Respiratory Therapy Program and the Diagnostic Medical Sonography Program are accredited by The Commission on Accreditation of Allied Health Education Programs . The Medical Radiologic Technology Program is accredited by The Joint Review Committee for Education in Radiologic Technology. The Commission on Accreditation for Health Informatics and Information Management accredits the Health Information Technology program.

On December 4, 2000, Southern Association of Colleges and Schools granted separate accreditation to Lamar Institute of Technology.