Job Type
Full-time
Description
This position is considered a second tier position and technology leader within Support Services. In addition to performing day-to-day technical work similar to a Support Services technician, staff in this position troubleshoot and resolve Level II issues. Staff in this position also have the responsibility of specializing in certain Level II activities such as account creation, telephony, customer satisfaction or desktop development and maintenance. Persons in this position may be assigned to…
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