Technical Support Technician

Job Details

Job Location: Main Campus - Las Vegas NM - Las Vegas, NM 87701

Position Type: Full Time -Reg

Education Level: 2 Year Degree

Salary Range: $20.26 - $30.39 Hourly

Travel Percentage: Up to 50%

Job Category: Staff

Description

Under the direction of the IT helpdesk Team Lead, the Technical Support Technician ensures proper computer, telephone, printer, and classroom technology operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. The Technical Support Technician is expected to provide excellent customer service to the campus community and guests. Assists Information Technology Service in all areas on campus with maintaining and installing computer hardware along with inventory management.

Qualifications

Minimum Job Requirements:

• Associate’s degree from an accredited institution in Electronics, Computer Science or related field, and a minimum of 1 year relevant work experience, OR a High School Diploma and a minimum of 3 years relevant work experience
• Knowledge of relevant PC equipment, operating systems (Windows, or Apple) office equipment such as copiers and fax machines, and knowledge of office productivity software (MS Office) and printers with copiers and fax machines
• Ability to communicate effectively verbally and in writing
• Ability to interpret manuals and online documentation, troubleshoot computers and equipment, recognize primary and secondary colors for hardware repair and network wiring, recognize electrical wiring, and operate PC and related software applications
• Ability to effectively organize and prioritize work and establish relationships with other people

Preferred Qualifications:

• Bachelor’s degree in any field, and at least one year of demonstrated experience providing technology support, or associate's degree in any field, and at least 3 years of experience providing technology support, or an equivalent combination of education and experience are acceptable. Demonstrated experience supporting Windows and Mac OS. Demonstrated experience supporting Microsoft Office/Office 365. Demonstrated experience supporting equipment in an enterprise network environment including computers, printers, projectors, audio-visual equipment, videoconferencing equipment, phones and mobile devices. Strong interpersonal skills demonstrated effective communication skills translating technical terminology in terms understandable by diverse user groups. Knowledge of relevant state-of-the-art technology, equipment, and/or technology trends.
• A+ certification or equivalent certification(s) demonstrating competency of a computer technician