a state institution of higher education is desirable. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered. Nature & Purpose of Position/Usual Duties: Performs advanced professional work independently planning, producing, and governing technical documentation and documentation practices that support the effective delivery, operation, and adoption of university technology systems and services. Primary Responsibilities (Staff Positions Only): Independently plans, develops, and maintains a comprehensive range of technical documentation, including end-user guides, administrator references, configuration documentation, support runbooks, and knowledge base content, applying professional judgment on structure, format, and audience targeting. Partners with solution engineering, enterprise resource planning ( ERP ), customer relationship management ( CRM ), integration, and third-party administration teams to ensure documentation is produced in alignment with project delivery milestones and production handoff requirements. Conducts structured interviews and working sessions with subject matter experts to gather technically accurate information and translate it into clear, accessible documentation for diverse audiences. Develops and enforces documentation standards, templates, naming conventions, and version control practices for the division's documentation library. Collaborates with IT Trainers and IT Communications Specialists to ensure documentation is coordinated with training programs and communications campaigns as part of a cohesive technology adoption experience. Evaluates documentation coverage and quality across the IT service portfolio, identifying gaps, and prioritizing remediation. Provides guidance, content review, and informal mentorship to Technical Writer I staff. Ensures compliance with applicable accessibility standards, university brand guidelines, and institutional documentation policy. Performs other related duties as assigned.
