Technician II, Campus Support Services

Job Summary

This role responds to staff requests for technology, equipment, support and supplies, performs minor repairs on equipment and assists with inventory. The position produces instructional and promotional videos at the campus level using digital media and functions as a liaison to faculty, staff, and students with technology needs. The position troubleshoots and repairs technology equipment, as well as installs, modifies, and makes minor repairs to microcomputer hardware and software systems and provides technical assistance/training to system users.

Primary Duties and Responsibilities

Essential Performance Requirements

• Completes scheduled technology setups; ensures equipment is in good operating condition
• Ensures correct software, firmware, and updates are done to the integrated systems
• Provides system testing and troubleshooting expertise on high-end A/V integrated control systems (i.e., Extron/Crestron)
• Responds to emergency calls for assistance/Performs repairs/adjustments on equipment
• Responds to faculty and administrative requests for technology support; provides AV orientation to faculty and clients using the technology so they can utilize it effectively
• Assists with maintaining inventory of all campus technology equipment
• Assists in the production of digital media classroom instructional materials and marketing videos for the campus as well as maintenance of all associated documentation in the pre-production, production, and post-production stages of the video process (i.e., familiar with Adobe CS6/Premier, etc.)
• Assists with the installation and preparation of technology for events
• Assists with equipment troubleshooting, maintenance, and research
• Responsible for maintaining the schedule of campus events related to technology
• Assists the district Video Support team and the Video Conferencing team as needed
• Inspects microcomputer equipment and reads order sheet listing user requirements to prepare microcomputer for delivery
• Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises
• Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer
• Enters commands and observes system functions to verify correct system operation
• Instructs user in use of equipment, software, and manuals
• Answers client's inquiries in person and via telephone concerning systems operation
• Diagnoses system hardware, software, and operator problems
• Assists with scheduling requests for equipment and software for classrooms

Service Excellence

• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of the College

Supervision

Works under the general supervision of the assigned department leader

Performs Other Related Tasks as Required

Required Minimum Qualifications

• High School diploma or GED and three (3) years' working experience related to the Essential Performance Requirements, or any equivalent combination of education and work-related experience

Preferred Qualifications

• Associate's degree