Technology Solutions Analyst

About Occidental College

Founded in 1887, Occidental is a nationally recognized, private college of the liberal arts and sciences, dedicated to providing a gifted and diverse group of students with a total educational experience of the highest quality -- one that prepares them for leadership in an increasingly complex, interdependent and pluralistic world.

What makes Occidental special? An intellectually rigorous academic environment. Small classroom settings where students collaborate with professors and their peers while pursuing or discovering their passion. A beautiful residential campus that offers students hands-on engagement with the cultural and intellectual resources of Los Angeles. A community open to stimulating conversation and divergent points of view. Some 2,100 students from 46 states and 28 countries choose from 41 majors and minors and participate in one the country’s top undergraduate research programs. Oxy students routinely win top awards and fellowships; its first Rhodes Scholar was named in 1907. Dedicated to excellence and equity, Occidental also is one of the country’s most economically diverse campuses, according to the New York Times. Some 71 percent of Oxy students receive some form of financial aid; 20 percent are Pell Grant recipients; and 19 percent are the first in their family to attend college

Title

Technology Solutions Analyst

Department

Information Technology Services

Duration

Indefinite

Employment Status

Exempt, Full Time

Job Summary

Reporting to the Vice President/Chief Information Officer, the Technology Solutions Analyst is a technical generalist who partners with academic and administrative departments across the College to analyze business needs, design technology-enabled solutions, and deliver measurable outcomes using modern enterprise platforms and tools. The Technology Solutions Analyst combines business analysis, system configuration, integration support, and collaborative problem-solving to improve institutional workflows, data quality, operational efficiency, and the overall student and employee experience. Working closely with ITS and functional stakeholders, the Technology Solutions Analyst helps translate technology investments into sustainable, user-centered solutions that support institutional goals and continuous improvement initiatives. The Technology Solutions Analyst will support solution adoption through documentation, training, and ongoing process evaluation.

Job Duties

• 25% - Solutions Analysis and Design - Partner with departments to understand business objectives, analyze existing workflows, and identify opportunities for improvement through process change, automation, or integration. Translate functional requirements into practical technical solutions, balancing speed, maintainability, and institutional fit. Document current-state and future-state workflows, data flows, and integration points. Support and enhance Identity and Access Management tools and processes to improve security, provisioning, and user access workflows. - (Essential)
• 25% - Integration and Automation Development - Design, build, and maintain integrations between enterprise systems using Occidental's TeamDynamix iPaaS platform. Develop SQL queries, light scripts (Python, PowerShell, or similar), and API-based automations to support reporting, data movement, and workflow needs. Configure SaaS applications and low-code tools to meet functional requirements without unnecessary custom development. - (Essential)
• 20% - Enterprise Systems Support - Contribute to ongoing work across Occidental's enterprise systems, including Ellucian Banner, Canvas, Google Workspace, and related platforms. Support modernization initiatives such as ERP/HCM evaluation, integration architecture, and data governance implementation. Collaborate with ITS colleagues, vendor partners, and manage service providers to troubleshoot issues and deliver projects. - (Essential)
• 15% - AI-Enabled Productivity and Enablement - Use Occidental's enterprise AI tools (Google Gemini for Education and Microsoft Copilot) to accelerate analysis, documentation, prototyping, and routine work. Help campus colleagues understand where AI tools add value and where they don't, consistent with Occidental's data classification and AI usage policies. Stay current on emerging AI and automation capabilities relevant to higher education administration. - (Essential)
• 15% - Project Delivery and Adoption - Manage project timelines, deliverables, and stakeholder communication for assigned initiatives. Develop user documentation, training materials, and knowledge-based content that support real adoption — not just rollout. Conduct user acceptance testing, gather feedback, and iterate solutions after deployment. - (Essential)

Minimum Qualifications

• Bachelor’s degree in information systems, computer science, business, or a related field relevant to the position duties, or an equivalent combination of education and professional experience.
• Five years of experience in a hybrid technical/analytical role such as solutions analyst, business systems analyst, technical project lead, or similar.
• Knowledge of SQL and at least one scripting language such as Python, PowerShell, JavaScript, or similar technologies.
• Skilled in working with enterprise systems such as Ellucian Banner, Workday, Salesforce, Slate, Canvas, or comparable platforms.
• Knowledge of modern integration, authentication, and data exchange concepts, including APIs, webhooks, OAuth/SAML, and JSON/XML.
• Ability to communicate effectively with both technical and non-technical audiences and translate complex concepts into clear, understandable information.
• Ability to learn new tools, technologies, and platforms quickly and independently.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint), Google drives/folders/forms, Adobe Acrobat, Web Editing, and social media applications or any combination of productivity programs applicable to position responsibilities.
• Demonstrated ability to be detail-oriented and thorough; skilled at anticipating and preventing potential problems and handling a wide variety of tasks with efficiency and accuracy.
• Strong commitment to a quality work product.
• Demonstrated ability to effectively communicate verbally, in writing and electronically.
• Effective interpersonal skills as evidenced in the ability to collaborate with a variety of constituencies.
• Demonstrated commitment to justice, equity, inclusion & diversity.
• Demonstrated skill in adapting to and performing work effectively in high-volume, high accountability, confidential environment with multiple and changing priorities.
• Effective organizational, logistical, time management and planning skills with the ability to manage and prioritize multiple tasks/projects simultaneously, prioritize and fulfill the functions of an office in a timely manner.
• Ability to self-motivate and work independently.
• Ability to provide effective leadership and training, and to work effectively and professionally across functions, disciplines, levels, and with diverse groups.
• Ability to analyze, synthesize and organize data, and present findings in a comprehensible manner for different audiences.

Preferred Qualifications

• Experience in higher education or another mission-driven environment. Hands-on experience with an integration platform (TeamDynamix iPaaS, Boomi, MuleSoft, SnapLogic, or similar).
• Experience using enterprise AI tools (Copilot, Gemini, or comparable) in a professional setting.
• Understanding of data governance, FERPA, or higher-education compliance frameworks.
• Experience supporting ERP, HCM, or CRM modernization initiatives.