"Technology Support Analyst"

Job Details

Department: Globl Hlth and Infect Disease - 427801

Career Area: Information Technology

Posting Open Date: 08/11/2025

Application Deadline: 08/14/2025

Position Type: Temporary Staff (SHRA)

Position Number: 20072267

Vacancy ID: S025936

Full-time/Part-time: Part-Time Temporary

Hours per week: 20

Work Schedule: Monday – Friday, 8:30am – 5:00pm

Position Location: North Carolina, US

Hiring Range: $25.00 - $30.00 per hour

Proposed Start Date: 08/18/2025

Estimated Duration of Appointment: 6 months not to exceed 11 months

Be a Tar Heel!

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn. One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community. University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Primary Purpose of Organizational Unit:

Our mission is to improve the health and well-being of North Carolinians and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education and research. Patient care: We promote health and provide superb clinical care while maintaining our strong tradition of reaching underserved populations and reducing health disparities across North Carolina and beyond. Education: We prepare tomorrow`s healthcare professionals and biomedical researchers from all backgrounds by facilitating learning within innovative and integrated curricula and team-oriented interprofessional education to ensure a highly skilled workforce. Research: We develop and support a rich array of outstanding health sciences research programs, centers and resources. We provide infrastructure and opportunities for collaboration among disciplines throughout and beyond our university to support outstanding research. We foster programs in the areas of basic, translational, mechanistic and population research.

Position Summary:

The Institute for Global Health and Infectious Diseases seeks to find a part-time individual to help support its work in Global Health IT. We are seeking a dynamic and detail oriented recent person with strong programming foundation in Python, SQL and other data collection programming background. This role requires experience working in a multi-disciplinary team, and will contribute to the creation, development and useful data collection platforms with interactive data dashboards. This role requires a strong foundation in data tools, health informatics, data systems architecture, and user-centered design, with a focus on improving data-driven decision-making in resource-limited settings. The successful candidate will help translate global health innovations into locally responsive tools that strengthen existing data health systems, improve clinical workflows, and empower all partners with actionable data to improve research outcomes. If you’re driven by the mission to improve local health outcomes through scalable global health strategies, we’d love to hear from you.

STI Rush Data System Development and Upgrade

• Attend all meetings for RuSH Data System Transformation
• Assist in designing and deploying RuSH medical record systems tailored to local clinical workflows.
• Support system integration, testing, and user training in diverse health settings.
• Ensure compliance with data privacy and security standards

Data Collection Platforms

• Build and manage REDCap and ODK forms for field data collection aligned with IGHID program goals.
• Provide technical support and training to all IGHID field teams and local stakeholders.
• Monitor data quality and troubleshoot platform issues to ensure reliable health data.

Dashboard and Data Visualization

• Design and maintain dashboards in Power BI, Shiny and Tableau to visualize key health indicators.
• Collaborate with program teams to define metrics that reflect local health priorities.
• Automate data pipelines to support real-time decision-making and policy development.

Team Collaboration

• Work closely with PI’s, clinical, research, and M&E teams to align IT tools with global health strategies and local needs.
• Document workflows, configurations, and user guides to support sustainability and capacity building across IGHID research sites
• Contribute to digital health innovation and best practices that bridge global insights with local impact.
• Review and revise existing data SOP’s for IGHID global sites
• Assist in building posters for conferences using Canva

Minimum Education and Experience Requirements:

Associate’s degree in Computer Information Technology, computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position’s role; or Bachelor’s degree from an appropriately accredited institution and one year experience in the information technology field related to the position’s role; or Bachelor’s degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience. Journey level required an additional one year of experience. Advanced level required an additional two years of experience.

Required Qualifications, Competencies, and Experience:

Experience with EMR systems (e.g., OpenMRS, DHIS2), REDCap, and ODK. Proficiency in Power BI and Tableau for health data visualization.

Preferred Qualifications, Competencies, and Experience:

Experience working in global health or low-resource settings. Commitment to equity-driven health solutions and community empowerment. Experience working with Python, CSS, SQL, Node, Linux Bash, nVivo, Qualtrics and SPSS. Strong communication, analytical, and project management skills. Hybrid 3 days a week.