Technology Support Analyst

Department:

420501 - Security Apps and Tech

Location:

Raleigh, NC

Essential Job Duties:

The Technology Support Analyst provides Tier II application and system support for enterprise technologies within the SAT domain, including access control, audio, video, and voice systems. This role serves as a subject matter expert in end-user configuration, ensuring reliable system performance and effective integration across supported services.

The position supports application configuration, troubleshooting, and diagnostics for a range of technical systems, utilizing networking knowledge and specialized tools to resolve issues and maintain system functionality. Working both independently and collaboratively, the analyst plays a key role in supporting operational needs and ensuring consistent, high-quality technology services.

Success in this role requires strong problem-solving skills, clear communication, and the ability to adapt to evolving technologies. The ideal candidate works effectively both independently and as part of a team, communicates technical concepts clearly, and approaches challenges with a solution-oriented mindset.

Other Work/Responsibilities:

• Other duties as assigned.

Minimum Experience/Education:

Associate's degree in Computer Science, Information Technology, or related discipline and one year of experience in the information technology field related to the area of assignment; or bachelor's degree and one year of experience in the information technology field related to the area of assignment; or bachelor's degree in Computer Science, Information Technology, or related discipline; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.

Required Qualifications:

• Must be able to lift up to 30 pounds, with or without reasonable accommodations.
• Working knowledge of basic structured cabling to include low voltage and data cabling installation and termination.
• Working knowledge of how to use trade tools to include a variety of network test meters and multi-meters.
• Familiarity with network switch configuration.
• Knowledge of virtual networking and networking concepts.
• Understanding of IP configuration, web client access for testing purposes.
• Knowledge of use of laptop or mobile device to connect to field IP device.
• Ability to work independently to resolve routine problems.
• Familiarity with performing limited diagnostics on assigned hardware and software.
• Capable of using various technical tools in support of diagnostics.
• Ability to effectively communicate complex issues for problem resolution.
• Capable of learning various manufacturers' device nuances, configuration requirements and understanding how these configurations are applied to installation and integration with NC State security network.

Preferred Qualifications:

• Working knowledge of structured cabling, including low voltage and data cabling installation and termination.
• Experience using technical tools such as network test meters, multi-meters, and diagnostic tools to troubleshoot hardware and software issues.
• Familiarity with network configuration concepts, including network switches, IP configuration, virtual networking, and web-based device access.
• Demonstrated ability to perform diagnostics on hardware and software systems and to learn and apply manufacturer-specific configuration requirements.
• Strong communication and interpersonal skills, with the ability to explain technical issues clearly and work independently to resolve routine problems.

Required license or certification:

N/A

Position Number:

00110076

Visit us at jobs.hr.ncsu.edu