Technology Support Specialist II

Job Details

Technology Support Specialist II

Job ID: 298069
Location: Georgia College & State Univ
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Georgia College & State University (GCSU) is the state's designated public liberal arts university... [full About Us text as provided]

Job Summary

The IT Support Specialist II reports to the Client Support Services Manager and provides advanced technical support and exceptional customer service across the organization...

Responsibilities

Customer Support & Technical Services - 60

• Deliver exceptional customer service...

ITSM Work - 30

• Maintain comprehensive and accurate incident records...

Other - 10

• Train and mentor student workers...

Required Qualifications

Educational Requirements
Bachelor's Degree in Information Systems, Computer Science, or a related field.
OR
Associate's Degree... with equivalent experience.

Required Experience
Minimum of 2+ years working in a technical support environment...

Proposed Salary

This position is a pay grade 7. The available salary range is $40,729.00 to $42,358.16.