Key Responsibilities

• Provide advanced troubleshooting, repair, and preventive maintenance for complex AV systems.
• Perform scheduled preventive-maintenance checks on all classroom AV equipment.
• Leverage advanced diagnostic tools and script-based templates to assess issue severity.
• Conduct on-the-spot assistance for faculty, staff or students on the use of AV and conference room systems.
• Support University, College and Department events.
• Provide customer-service support including scheduling of equipment loans.
• Develop and maintain comprehensive user documentation.
• Assist in the training and supervision of student assistants.
• Research, design, and prepare detailed specifications for AV and integrated-technology systems.
• Coordinate vendor relationships and supervise on-site installation.