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With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn.
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Position Summary
Winston-Salem State University is seeking a Technology Support Technician to join the team in the O’Kelly Library! This position provides assistance to the library and university patrons with technology during evening hours. This includes maintaining study and meeting room technology and assisting OIT in maintaining library computers, printers, and scanners. The position works with students, faculty, staff, and community members. The position schedule is Sunday-Thursday, 1:00pm-10:00pm. The library’s hours do change during the summer and during other campus breaks, so the scheduled times may also shift during those breaks. This position serves as the main liaison point between the library and Office of Information Technology.
Responsibilities of the Technology Support Technician include:
- Assist patrons with media assignments in Movie maker and other media production software during evening service hours.
- Assist patrons with downloading/copying information from electronic resources; or e-mailing files to themselves.
- Check all meeting rooms to ensure that equipment has been turned off and laptops have been returned to their charging stations.
- Assist with keeping computer hardware operational during evening and week-end service hours
- Assist with inspecting laptops and recharging the batteries.
- Instruct users on how to use new or upgraded computer applications and hardware.
- Maintain an inventory of public laptops and accessories. Produce timely reports on the inventory that is available
- Maintain the print management system throughout the building.
- Ensure that printers are functioning effectively
- Provide the needed supplies and service to the Xerox machine
- Help media staff maintain the collection
Primary Function of Organizational Unit
The Library supports and enhances all Winston-Salem State University programs through its relevant, diverse, and current local collection and through resources beyond the library via interlibrary loan and various electronic services. Information requirements of distant users are met. The staff instructs and assists users with all aspects of library services to foster and instill life-long learning. A readily accessible computerized index is maintained of all library holdings and other appropriate records. Sufficient auxiliary services and equipment are maintained at all times to respond to user needs. The staff strives to preserve resources and provide for archiving of university records and related documents.
Position Information
Position Number
007043
Competency Level
Contributing
Working Position Title
Technology Support Tech
Building and Room No.
O’Kelly Library, Room 114
Work Hours
1:00pm-10:00pm
Hours per week
40
Months per year
12
Appointment Type
Permanent Full-Time
If Time Limited.
No
Appointment Length.
12
FTE
1
Requirements and Preferences
Position required to work during periods of adverse weather or other emergencies
Not Mandatory
Position required to work On-Call/Emergency Callback
No
Minimum Experience/Education
Graduation from high school and one year of experience in the field of technology related to the position’s role. Coursework in computer or information technology may be substituted year for year for the required experience
Preferred Years Experience, Skills, Training, Education
Associate or Bachelor’s degree in Computer Science
Valid US Driver's License
No
Commercial Driver's License Required
No
Physical Required
No
Posting Details
Posting Number
SPA01043P
Internal Posting Only
No
Time Limited Position
No
State Salary Range
$36,094 - $83,230
Internal Salary Range
$36,094 - $44,000
Open Date
07/22/2026
Close Date
08/04/2026
Open Until Filled
No
