Technology Support Technician

Technology Support Technician

Company:
North Carolina State University

Job Location:

Category:
IT Support and Training

Type:
Full-Time

Join the Pack! A community with nearly 8,000 faculty and staff, and 30,000 students. NC State is one of the largest employers in North Carolina, offering a large range of career opportunities. Visit us at https://jobs.hr.ncsu.edu/.

Department: 192001 - CVM Teaching Hospital

Location: Raleigh, N.C.

Essential Job Duties:
We are seeking a proactive Technology Support Technician to lead the operational management and user support for our Hospital Information Systems. This role is responsible for ensuring the seamless functionality of the electronic medical record system through real-time troubleshooting, comprehensive system maintenance, and the development of technical knowledge bases. As a key collaborator with faculty, staff, and administrative leadership, you will utilize innovative project management tools to prioritize technical demands and rationalize capacity across the organization. The ideal candidate is a detail-oriented professional who can accurately manage system configurations, create effective training materials, and identify strategic opportunities for workflow enhancements that drive technological excellence.

Key Responsibilities:

• Monitoring the HIS support queue and providing timely Tier I user support
• Troubleshooting non-routine user issues, making recommendations for resolution, or escalating as needed
• Managing system access permissions and maintaining comprehensive training materials
• Consulting with individual and departmental stakeholders to optimize HIS workflows
• Identifying software-driven optimization opportunities or barriers to hospital operations
• Maintaining rigorous regulatory and accreditation standards within all software systems

This position is open for current, permanent NC State Employees only.

Other Work/Responsibilities:

• Other duties as assigned.

Minimum Experience/Education:

High school diploma or equivalency and one year of experience in the field of technology related to the area of assignment; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.

Required Qualifications:
N/A

Preferred Qualifications:

• Experience providing Tier I technical support, including monitoring support queues, troubleshooting user issues, and escalating complex problems as needed.
• Demonstrated ability to manage system configurations and user access permissions within a software or information system environment.
• Experience developing and maintaining user training materials or knowledge bases to support system adoption and effective use.
• Strong organizational and problem-solving skills, with experience maintaining compliance with regulatory or accreditation standards within software systems.
• Experience with veterinary medical practice.

Required license or certification:
N/A

Position Number: 00111973