Job Summary
The University cabling team provides 24/7/365 support to the networks across the university campus, hospitals, and clinics. The Cable Technician 2 is responsible for the operation and maintenance of the University structured cable plant. Performs patching, installation, testing, cable management, and documentation. When needed, works with the fiber team. Maintains a tidy work environment. Provides hands-on help and support to university and vendor cable technicians. Coordinates with customers to identify work scope, materials, and arrange access. Responsible for updates to the work ticketing systems and labor tracking tools. Provides verbal and written status reports to the copper supervisor and cable plant management. Responds to resolve incidents and covers for the copper supervisor as needed.
About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U's Chief Information Officer and is responsible for many of the U's shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.
About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah's system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.
Responsibilities
Field Technical Product Support Technician, II
- Ensures there is 24/7/365 support to the University copper cable plant.
- Provides mentoring to level 1 technicians and student interns
- Must be able to distinguish cable jacket color differences
- Able to lift 80 pounds
- Maintain a valid Utah driver license
- Develops job material lists based on job scope
- Enters time and materials into tracking tools
- Monitors, responds to, and updates work order queues
- Provides hands-on help and support to the university and contractor cable technicians