Telecommunications Analyst I (Network Installation Technician)

systems for both existing and newly desktop and collaboration devices will support TD clients in technical solution implementation as it pertains to cabling solutions, and overall service delivery for infrastructure upgrades, renovations and new construction across the NB/P and Newark campuses. The Telecommunications Analyst serves as client liaison for desktop service delivery and works with the team that provides technical solutions that support those needs. Telecommunications Analyst also applies best practices in installation and maintenance of desktop and collaboration equipment and cabling to deliver value-added solutions in a cost-effective manner. Among the key duties of this position are the following: Cable Plant Installation – Respond to service requests in Service Now in a timely fashion, making sure that all ticket transactions are updated in the system. Provide and maintain accurate documentation of moves, adds and changes in the system and in the cable management databases. Perform installation activities according to plans/schedules/timelines. Assist third party vendors that provide services and repairs for our multi-system environment. Keep abreast of evolving installation methods and techniques and their application in our multi system environment. Perform repair and installation activities for projects that have a moderate to high complexity and scope. A moderate level of autonomy is expected. Expected to analyze information, assess situations and escalate to management in situations of moderate to high complexity and impact. Expected to multi-task on multiple assignments. Expected to fully comply with all established installation, repair, documentation and ticketing procedures and controls and to seek approval for deviation. Outcomes expected to be of high quality. Technical Solution Implementation – Apply technical knowledge and skills to the implementation of integrated technical collaboration solutions and cabling. Collaborate with internal and external technical subject matter experts on technical requirements definition, design, specification and implementation. Facilitate and contribute to the development and maintenance of appropriate technical documentation (e.g. specification and design documents and schematics, technical implementation plans). Keep abreast of technical developments in areas related to Telecommunications technologies and Telecommunications solution implementation. Contact – Act as OIT -EI liaison and point of contact on site during voice equipment repairs and installations. Partner with clients in functional requirements definition and OIT partners and departmental IT staff in technical requirements and implementation. Present and explain solutions, recommendations and proposals. Actively listen to and address customer concerns. Maintain a service-oriented mindset in the delivery of high quality cabling services and collaboration SUMMARY : (Basic purpose of the job) Reporting to the Manager of Telecommunications, the primary role of the Telecommunications Analyst I is to assist in the implementation of Telecommunications technical solutions. This role will provide technical support and assistance during the implementation of cabling systems for both existing and newly desktop and collaboration devices will support TD clients in technical solution implementation as it pertains to cabling solutions, and overall service delivery for infrastructure upgrades, renovations and new construction across the NB/P and Newark campuses. The Telecommunications Analyst serves as client liaison for desktop service delivery and works with the team that provides technical solutions that support those needs. Telecommunications Analyst also applies best practices in installation and maintenance of desktop and collaboration equipment and cabling to deliver value-added solutions in a cost-effective manner. hardware solutions, maintaining a high level of customer satisfaction. Demonstrate professional behavior in all relationships. Adhere to OIT mission, vision and values and RU code of conduct. Outcomes expected to be of high quality. Emergency and Special Events Service Delivery – Assist OIT -EI staff in executing emergency requests for service and emergency repair orders. Serve as the field contact for network services at special events and Athletics events. Work with third party vendors that are on campus providing network services for these events. Recommend process improvements that could lead to enhanced productivity, cost containment and greater customer satisfaction. Understands and adheres to Rutgers' compliance standards as they appear in Rutgers' Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy. Minimum Education and Experience: Bachelor's degree in relevant field is required. Equivalent education, experience, and/or training may be substituted for the degree requirement. State: NJ Physical Demands and Work Environment: PHYSICAL DEMANDS : Standing, sitting, walking, talking or hearing. No special vision requirements. WORK ENVIRONMENT : Office environment. Moderate Noise. Posting Number: 26ST1946