Job Description

Job Summary

Operate multi-line telephone system to relay incoming and intra-system telephone calls.

Provide information and directions to callers and visitors in an efficient and courteous manner.

Communicate with a culturally diverse population.

Under direct supervision, perform basic front office duties.

Essential Functions

• Answer and transfer telephone calls, handling multiple lines.
• Expedite phone calls by giving clear, concise, specific information.
• Provide excellent customer service to all callers and visitors.
• Provide current and correct information to visitors and callers.
• Provide students with general information about registration, financial aid, testing, counseling, etc., and refers students to appropriate person or department.
• Greet visitors and directs them to appropriate personnel or department.
• Maintain and update phone list for college offices and departments.
• Perform other duties, tasks and assignments as required.

Qualifications

Education & Experience

• High school diploma or equivalent required
• 1 year related experience required
• 2 years experience preferred

Licensing & Certification

• Valid Texas Driver License

Special Skills

• Telephone skills
• Communication skills
• Customer Service Skills

Competencies

• Serving customers
• Delivering high quality work
• Communicating effectively
• Using creative problem solving
• Prioritizing effectively
• Using technology effectively
• Being resourceful

Working Conditions

General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.

Security Sensitive

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215