Temp Shift Supervisor; Penn Class of 1923 Ice Rink

Temp Shift Supervisor; Penn Class of 1923 Ice Rink

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey.

Job Description Summary

The Shift Supervisor is responsible for overseeing daily operations during assigned shifts at the University of Pennsylvania Class of 1923 Ice Skating Rink. Reporting to rink management, this position ensures smooth facility operations, high-quality customer service, accurate cash handling, staff supervision, and adherence to safety and operational standards.

Key Responsibilities

• Supervise rink attendants and housekeeping staff during assigned shifts.
• Oversee and support all rink programming during shifts; troubleshoot issues or escalate to management as needed.
• Deliver excellent customer service by assisting patrons with questions regarding facility operations and programs; answer phone inquiries and seek clarification when necessary.
• Operate ice resurfacing equipment safely and responsibly between group uses.
• Maintain facility cleanliness by supervising housekeeping staff and performing cleaning duties as required.
• Accurately operate the point-of-sale (POS) system, process sales and payments, and balance cash registers at the end of each shift.
• Count and verify cashier and manager change bags at the beginning and end of shifts.
• Record chiller readings as required and report any concerns to management.
• Complete Shift Supervisor logs at the start, during, and end of each shift.
• Ensure coverage for scorekeeping duties by securing a replacement or assuming the role if necessary.
• Enforce facility policies, safety standards, and professional appearance requirements for staff during shifts.

Qualifications

• High school diploma or GED required; equivalent combination of education and experience considered.
• Demonstrated experience in operational or shift-based management required.
• Experience in ice rink, recreation, or athletics facility operations preferred.
• Strong verbal and written communication skills.
• Ability to provide excellent customer service to a diverse patron base.
• Previous retail or sales experience is desirable.
• Availability to work evenings and weekends as scheduled.
• Ability to lift 24-50 lbs. and perform physically active work.