Temporary Ask Us Library Technician

The incumbent provides information and circulation services, including opening and closing procedures, at the Ask Us service points, fast-paced environments where people go to get help, whether it’s finding a book or signing up for a technology consultation.

The incumbent(s) will act as the Service Manager on duty at the service desk, responsible for supervising Student Assistants and ensuring Libraries policies and procedures are followed.

The incumbent(s) also provide virtual reference through our Ask Us chat service as well as in person basic reference services to faculty, students, and staff.

The position monitors and troubleshoots patron computing, printing, and staff computing tools, resolves problems for clients, and assists in ensuring the safety and security of people and materials in a high-volume, high-technology research library.

The incumbent uses independent judgment and navigates ambiguity to enable excellent user experiences and make the hard things easy for the NC State community.

Is Time Limited: No

Wolfpack Perks and Benefits

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

What we offer:

• Health Insurance for Temporary Employees
• Enhance your career with LEAD courses
• Attend non-revenue generating sporting events for free.

Attain Work-life balance with our Childcare discounts, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Job City & State:

Raleigh, NC

Department:

Access Services

Classification Title:

Temporary-Clerical

Working Title:

Temporary Ask Us Library Technician

Work Schedule:

Wed–Thu 2:00 PM – 11:00 PM | Fri/Sat 1:30 PM – 10:30 PM | Sun 2:00 PM – 11:00 PM

Minimum Experience/Education:

Previous experience working in a library.

Department Required Skills:

• Demonstrated experience providing excellent public service in an academic setting, with an understanding of college students’ information and learning needs.
• Proven ability to manage multiple priorities in a high-volume environment, exercising sound judgment and maintaining accurate records, with the ability to work both independently and as part of a team.
• Familiarity with library resources, research tools, and complex online systems, along with competence in using common technologies.
• Ability to foster a welcoming environment of belonging for the student, faculty, staff, and visitor community.
• Strong organizational, collaborative, and problem-solving skills, with the ability to interpret policies, communicate procedures clearly, and resolve issues with sound judgment.

Preferred Years Experience, Skills, Training, Education:

Bachelor’s degree. Basic technological skills including an awareness of new and academic technologies.

Required License or Certification:

N/A

Valid NC Driver's License required?:

No

Commercial Driver's License Required?:

No

Anticipated Hiring Range:

24/hour

Job Open Date:

10/01/2026

Quick Link:

https://jobs.ncsu.edu/postings/235622

EEO:

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Organization

NC State: Think and Do

NC State was founded with a purpose: to create economic, societal and intellectual prosperity for the people of North Carolina and the country. We began as a land-grant institution teaching the agricultural and mechanical arts. Today, we're a pre-eminent research enterprise with 12 colleges excelling in all major academic fields.

Our 34,000 high-performing students take what they learn in the classroom and apply it in the real world by conducting research, working in internships and co-ops, and performing acts of world-changing service. That experiential education ensures that they leave here ready to lead the workforce. NC State's 13:1 student-faculty ratio is one of the reasons why we're the best college for your money in North Carolina (Money) and the No. 5 best value among public universities nationally (U.S. News & World Report).

Overcoming Challenges, Improving Lives

NC State is one of only two universities in the nation leading two National Science Foundation Engineering Research Centers — one developing wearable, self-powered health monitors, and the other researching smart-grid technology. We’re also leading interdisciplinary efforts to curb nuclear proliferation, help farmers confront climate change and build a new American manufacturing sector.

Our research doesn't just get published in a journal or sit on a shelf; it makes an impact. NC State is No. 6 nationwide in commercialization agreements based on university research, and we're No. 2 among universities without a medical school. Our Cooperative Extension Service provides research-based information to citizens in all 100 North Carolina counties. In addition, our industrial extension unit — Industry Expansion Solutions — has created an economic benefit for the state's manufacturers averaging $149 million per year since 2005.

Bright Minds Creating a Bold Future

NC State’s 9,000 faculty and staff are world leaders in their fields, bridging the divides between academic disciplines and training high-caliber students to meet tomorrow’s challenges. NC State students won two Goldwater scholarships, five Fulbright scholarships, one Churchill scholarship and a record-breaking 25 National Science Foundation graduate research fellowships in the 2016-2017 academic year. In addition, 25 faculty are members of the National Academies.

Our Centennial Campus, an award-winning public-private research campus, is home to more than 70 partner organizations working alongside more than 70 NC State research and academic units. Centennial is also the location of the innovative Hunt Library, which Time magazine has dubbed “the library of the future.”

In Raleigh and Around the World

It all happens in one of the best cities in America. A top spot for job-seekers and tech professionals, Raleigh is nationally recognized as a leading urban center:

• No. 2 hot spot for tech jobs (Forbes, 2016)
• No. 3 best city for young professionals (Forbes, 2016)
• No. 4 best city for jobs (Glassdoor.com, 2017)
• No. 4 best place to live (U.S. News & World Report, 2016)
• Best big city in the Southeast (Time, 2016)
• Selected as a Google Fiber expansion city

With Durham and Chapel Hill, Raleigh anchors the Research Triangle, a national hotspot for high-tech enterprise. The top companies in the region — including IBM, Cisco Systems, SAS Institute, Biogen Idec and GlaxoSmithKline — are among the country’s best employers. They also lead the way in hiring new NC State graduates.

More than 130 years after its creation, NC State continues to make its founding purpose a reality. Every day, our career-ready graduates and world-leading faculty make the fruits of learning and discovery available to people across the state, throughout the nation and around the world.