Temporary Front Office Service Representative

University of California Irvine

Temporary Front Office Service Representative

Req ID: 148592

Payroll Job Title: 004723-BLANK AST 2

Location: Irvine, California

Your Role on the Team

Job duties include, but are not limited to:

• Schedule and coordinate patient appointments for General Medical, Specialty, and Nurse Clinics using the electronic scheduling system.
• Greet patients, answer incoming calls, provide information, and deliver professional front office reception services.
• Perform administrative and clerical tasks related to electronic medical records, patient registration, and document management.
• Collaborate with clinical staff to facilitate efficient patient flow and support daily clinic operations while ensuring HIPAA compliance.

What It Takes to be Successful

Required:

• Minimum of one year of experience in a medical office, healthcare setting, or high-volume customer service environment.
• Experience using computerized scheduling systems, electronic medical records (EMR), or other healthcare information systems.
• Strong interpersonal, communication, and organizational skills with the ability to provide excellent customer service.
• Ability to maintain confidentiality and handle sensitive patient information in accordance with HIPAA regulations.
• Ability to read, write, and follow written and oral instructions in English.

Preferred:

• Experience working in a student health center, outpatient clinic, or ambulatory care environment.
• Knowledge of medical terminology and familiarity with healthcare front office workflows.
• Experience with electronic health record systems such as Epic or similar EMR platforms.
• Demonstrated ability to multitask, prioritize competing responsibilities, and work effectively in a fast-paced team environment.