"Temporary- Help Desk Assistant (Pool)"

Job Summary:

To provide courteous and timely assistance for employees and students who contact the IT Help Desk.

Job Duties:

• Help students configure and troubleshoot wireless access on personal devices.
• Provide IT Help Desk support for students (walk-in and phone) for various technical issues including but not limited to username/passwords, minor hardware and software problems, and email.
• Create work orders for IT personnel when issue cannot be resolved.
• Perform light maintenance on printers.
• Checkout equipment to faculty, staff and students.
• Fill in as backup for switchboard operators.
• Other duties as assigned.

Minimum Qualifications:

High school diploma or GED equivalent.

Knowledge, Skills, and Abilities:

Experience with Microsoft applications and strong familiarity with Microsoft software. Ability to learn new software. Excellent telephone, verbal, written, and interpersonal communication skills. Ability to prioritize and multi-task.

Pay Rate:

$16.00 per hour

Availability/Closing Date:

This posting is not a guarantee of an open position. Applications for temporary part-time positions are accepted on a continuous basis and reviewed by the department when openings become available. Postings close yearly on October 31; to maintain your application within the system, you will need to re-apply each year.

Special Instructions to Applicants:

Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire. Applicants may be subject to a background check.

To apply, please visit: https://careers.tbr.edu/jobs/temporary-help-desk-assistant-pool-gallatin-tennessee-united-states-02fd036d-32e1-4636-9500-ce907dc0b093