"Temporary Late Night Operational Supervisor"

Boston College Introduction

Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,654 full-time undergraduates and 5,072 graduate and professional students. Ranked 37 among national universities, Boston College has 923 full-time and 1,336 FTE faculty, 2,822 non-faculty employees, an operating budget of $1.4 billion, and an endowment in excess of $3.9 billion.

Job Description

On Call Hourly Supervisor

Basic Function and Responsibility:

This position would cover the needs of late-night operation for basic shift running responsibilities to include customer service, accurate food portioning, proper equipment use, food safety and sanitation and overall policy compliance. In addition, possibly oversee a small function during the shift. Must demonstrate hands on personnel management, customer service, leadership, and have a strong desire for providing quality food and beverage products to our guests in a courteous, friendly and effective manner.

Specific Duties:

• Oversee a dining operation for a specific shift to include high quality food presentation, debit card systems and settlement, opening/closing shift checklist, correct signage, equipment use and maintenance.
• Provide excellent customer service by proactively responding to inquiries and needs of employees and customers during the shift, communicating feedback and resolutions to the unit manager.
• Supervise all employees (benefitted, temps & students) to uphold and enforce ServSafe standards throughout the shift.
• Ensure that BC Dining policies, procedures, and protocols are consistently upheld.
• Communicate effectively via established protocol for certain tasks such as Kronos, work orders, accident reports, disciplinary issues and miscellaneous shift challenges and/or updates.
• Perform other related duties as assigned.

18 hours per week, hourly rate $26.48 to $29.00/with a late night differential. This is a non-benefit temporary position.

Requirements

• A Bachelor's degree preferred, Associate's Degree required or equivalent combination of experience.
• ServSafe Food Safety certification required.
• Five years' supervisory experience with ability to motivate.
• High quality standards as well as exceptional knowledge of food service procedures and practices.
• Ability to manage and work effectively with students, faculty, and staff clientele in high volume and fast-paced environment.
• Good leadership, clear communication and human relations skills with professional style necessary.
• Must be able to multitask, be self-motivated, highly energetic, organized, and results-oriented.
• Bi-lingual English/Spanish skills and computer literacy helpful.

Closing Statement

Boston College conducts pre-employment background checks as part of the hiring process.

Boston College is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected category, including disability and protected veteran status. Boston College's Notice of Nondiscrimination can be viewed at https://www.bc.edu/nondiscrimination.

About Boston College

Boston College is one of the nation's best and most selective universities, with U.S. News & World Report ranking Boston College 31st among national universities, and Forbes ranking it 26th in its 2012 America's Best Colleges listing. Boston College confers more than 4,000 degrees annually in more than 50 fields of study through eight schools and colleges. Faculty members are committed to both teaching and research having earned nearly $60 million in research grants in the last year alone. The University has made a major commitment to academic excellence. As part of its Strategic Plan, Boston College is in the process of adding 100 new faculty positions, expanding faculty and graduate research, increasing student financial aid to more than $128 million annually, and widening opportunities in key undergraduate programs, such as international study, internships and student formation.