Tenant Services Coordinator

Job Details

Job Title: Tenant Services Coordinator
Location: Atlanta, Georgia
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 299109

About Us

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation.

Department Information

The Tenant Services Coordinator role is part of Georgia Techs Real Estate Development Office (REDO) and supports operations at Encore, a 50,000-square-foot post-incubator coworking community located in West Midtown Atlanta.

Job Summary

Provide operational and tenant services coordination to support the day-to-day property operations of a multi-tenant innovation workspace.

Responsibilities

• Serve as the primary point of contact for tenants regarding tenant services including suite readiness, maintenance coordination, access requests, and operational inquiries while supporting compliance with building operating procedures.
• Coordinate tenant onboarding activities including workspace preparation, access coordination, orientation to building procedures, and logistical setup for new or expanding tenants.
• Assist with tenant move-ins, suite transitions, and space adjustments by coordinating vendors for furniture relocation, cleaning services, and minor workspace preparations.
• Monitor the condition of tenant suites and shared workspace areas by performing routine operational walkthroughs and coordinating necessary service requests with building management or external vendors to address maintenance concerns, repairs, and any additional operational issues requiring follow-up.
• Coordinate with building property management regarding security access, maintenance activities, deliveries, and any other operational impacts to tenants.
• Track tenant service requests and facility issues, ensuring timely follow-up and resolution while maintaining documentation of work orders and vendor activity.
• Coordinate landlord and vendor service providers for services including janitorial support, maintenance activities, furniture installation, carpet cleaning, and minor workspace adjustments.
• Communicate with respective campus units regarding operational issues, tenant service needs, and facility-related matters affecting the workspace.
• Perform other duties as assigned.

Required Qualifications

Educational Requirements
High School Diploma or equivalent required.

Required Experience
Two to three years of job-related experience in property operations, tenant services coordination, facilities support, commercial real estate operations, hospitality operations, or administrative support.

Preferred Qualifications

Preferred Educational Qualifications
Bachelors degree in Business Administration, Real Estate, Hospitality Management, or a related field.

Proposed Salary

Annual salary: $60,000