TES IT Assistant

Overview

An IT Assistant provides frontline technical support and assistance to faculty, staff, and students while gaining hands-on experience in information technology. This role is ideal for students interested in developing practical IT skills in a professional environment.

Temporary Employment Services (TES), a unit of the Auburn University Department of Human Resources, is an in-house support center established to meet the temporary employment needs of the university. TES provides qualified and dedicated temporary employees in a wide variety of occupations to meet the staffing needs throughout the campus. Temporary employees are hired for a variety of reasons with the most common being:

• Assistance in the place of a regular employee who is absent for a specified period of time
• Additional assistance during periods of abnormal or peak workloads
• Assistance with special projects
• Seasonal work
• Emergencies

If you are looking for an employment opportunity, TES is a great way to showcase your professional skills and assist Auburn University while gaining valuable work experience within higher education.

AU students are not eligible for TES.

Responsibilities

IT Assistant - Job Duties

• Provide first-level technical support to faculty, staff, and students for hardware, software, and network-related issues
• Install, configure, and maintain desktop computers, laptops, printers, and peripheral equipment
• Troubleshoot and resolve issues related to operating systems, standard software applications, and university systems
• Assist with setup, operation, and troubleshooting of classroom and conference room technology (e.g., projectors, audiovisual equipment, Zoom/Teams systems)
• Respond to and track service requests through a help desk or ticketing system, ensuring timely resolution and proper documentation
• Perform routine system maintenance, including software updates, patches, and basic security checks
• Assist with user account management tasks such as account setup, password resets, and access permissions
• Maintain inventory of IT equipment and assist with asset tracking and documentation
• Support network connectivity troubleshooting, including wired and wireless access issues (basic level)
• Assist with hardware deployments, upgrades, and office moves
• Follow university IT policies, security protocols, and data protection standards
• Communicate technical information clearly to non-technical users in a professional and courteous manner
• Escalate complex technical issues to full-time IT staff as needed
• Perform other IT-related duties as assigned to support departmental operations

Qualifications

• Bachelor's degree required.