Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia. We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond.
Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions. To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals.
Position Summary
Under the supervision of the Director of the Assessment Center, the Test Proctor position is responsible for administering and proctoring placement tests and other related tests/exams at College’s Main campus and regional centers. This position follows established guidelines and procedures to ensure the effective administration of standardized tests and exams, while providing quality customer service to all Assessment Center visitors in clarifying testing procedures based on established guidelines and ensuring efficient operations of the testing check-in/check-out procedures.
Applicant Testing: Microsoft Word and Excel
Essential Responsibilities
- Proctor a variety of tests, including but not limited to: College Placement testing, Health Care Studies Admissions Testing, Competency Testing, Departmental Challenge Exams (Credit-by-Exam), ESL Institute Testing.
- Maintain confidentiality and security of all testing materials, records and related documents.
- Deliver quality customer services to both internal and external constituents in a professional, helpful and courteous manner.
- Clarify testing procedures based on established guidelines and offer navigational guidance throughout the testing process.
- Aggregate scores and placement data, and produce daily score reports.
- Data enter placement decisions into appropriate software (i.e. Banner) and verify accuracy of student information and codes.
- Maintain efficient operations of testing check-in and check-out procedures.
- Respond promptly to testing inquiries via telephone, email, or face-to-face; researching information to ensure accuracy and redirecting calls when necessary.
- Remain up-to-date on relevant processes and procedures to understand how to apply this knowledge to solving student/customer problems.
- Prepare standard documents, forms, such as test-taking vouchers.
- Maintain processes related to the use of Assessment Center lockers during test taking.
- Assist the department in special projects, as needed.
- Coordinate meetings or events on behalf of the Director, Assessment Center; reserving appropriate space, ensuring all attendees are invited and responses are received.
- Record and maintain testing records, implementing proper security measures associated with department records and confidential files.
- Maintain departmental inventories, generate periodic inventory reports, anticipate and plan for needed supplies for upcoming or seasonal events and activities; keeping supervisor informed of items needing reorder and preparing purchase order requests.
- Sort and distribute incoming mail and refer non-routine or priority mail to the appropriate person.
- Under the guidance of the Director and in collaboration with the College’s Center on Disability, provide assistance to students in need of special accommodations during testing process, such as reading and scribing tests.
- Assist the Testing Specialist in the development of testing schedules.
- Provide technical assistance to students and report any systems-related issues the Director or Testing Specialist.
- Maintain expertise of administrative information systems used by the department; accessing these systems to research, gather or generate reports, as needed.
- Submit work orders or schedule repairs and maintenance of Assessment Center and equipment, as needed.
- Adhere to FERPA regulations as they pertain to maintaining the security and confidentiality of all student records, as well as maintain the confidentiality of other documents on behalf of the work area and the College.
- Maintain sensitivity, understanding and respect for a diverse academic environment inclusive of students, faculty and staff of varying social, economic, cultural, ideological and ethnic backgrounds.
- Perform assigned duties in a manner consistent with the mission, goals and core values of the College.
- Other duties as assigned.
Required Qualifications
- High school diploma, or its equivalent (e.g., GED) required.
- A minimum of five (5) years of clerical, administrative or other relevant work experience required.
- Previous work experience administering or proctoring academic or certification exams is required.
- Ability to follow established guidelines and procedures with strong attention to detail.
- Demonstrated organizational skills and the ability to multi-task is required.
- Demonstrated computer skills required.
- Experience using an enterprise-wide computer system required.
- Demonstrated proficiency using Microsoft Word and Excel.
- Strong customer service skills and the ability to maintain sensitivity, understanding and respect for a diverse work environment is required.
- Excellent verbal communication skills required.
- Effective problem-solving skills required.
- Ability to travel to the College’s regional centers, as needed, is required.
- Ability to maintain sensitivity, understanding and respect for a diverse academic environment inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds required.
Preferred Qualifications
- Associates degree (or two years of college level course work) preferred. Any and all degree(s) must be from a regionally accredited institution of higher learning.
- Experience using Banner preferred.
If you are required to submit references in your application, please provide your current supervisor and two previous supervisor's contact information.
Please note - CCP will not contact your references until a contingent offer has been made. You will have the opportunity to alert your references and current employer prior to the reference check process beginning.
Working at Community College of Philadelphia
Welcome to Community College of Philadelphia, a public, open-admission institution that provides both academic resources and support services to help students achieve their academic goals. As the largest public institution of higher education in Philadelphia, the College has served more than 685,000 of the city's residents since 1965. We serve a diverse population of students, from recent high school graduates starting here on their path to a bachelor's degree, to adults looking to change careers. On our Main Campus or at any of our three Regional Centers within Philadelphia, we offer the convenience our students need to fit classes into their busy schedules.
We seek to empower our community through education, one individual at a time. More than 90 percent of our graduates remain in the area and strengthen our local economy. It is our mission to prepare Philadelphians for a new career or transfer to a four-year college so that they can achieve their educational and career goals.
Community College of Philadelphia is dedicated to promoting a work environment which attracts and retains talented, high caliber faculty and staff, and which challenges each of us to achieve at the highest level while contributing to the mission of the College.
