facilitating certified and professional testing services, supporting new student onboarding processes, and assisting customers of the Welcome and One Stop Center. The role collaborates closely with the Welcome and One Stop Center, Records and Registration, Financial Aid, and Advising and Counseling to ensure a seamless onboarding experience for new students.
Salary Range
$20.76 - $27.53 / hour
Minimum Qualifications
Knowledge of:
Agency programs and services sufficient to answer diverse questions and/or refer customers to appropriate assistance.
General office practices.
General office equipment and procedures such as basic math, typing, data entry and related duties.
Interviewing techniques sufficient to obtain routine information from diverse clients.
Technical terminology.
Ability to be certified in multiple test organizations, including but not limited to: DANTES/DSST, Accuplacer, etc.
Use good human relations skills to interact with others (common courtesy, tact, interest in positive problem resolution, empathy, and logical organization of ideas).
Research a variety of topics and summarize information into clear and concise answers.
Maintain the confidentiality of private information according to law, rules, policies and procedures.
Calm angry or confused customers so that necessary information can be communicated.
Organize and prioritize one’s own work.
Understand and apply oral and written work instructions.
Preferred Qualification
Bachelor’s Degree obtained from an accredited institution.
Minimum 1-2 years’ experience proctoring standardized and/or high stakes tests
Ability to maintain scheduling software (e.g. Microsoft Bookings) to ensure services are available to students, community, and other stakeholders.
Thorough knowledge of RCTC and/or Minnesota State Colleges and Universities processes and procedures within admissions, registration, and academic courses prerequisites and placement.
Work Shift (Hours / Days of work)
Monday - Friday / 8:00am - 4:30 pm
Telework (Yes/No)
No
