Testing Center Coordinator

Job Details

Job Title Testing Center Coordinator Agency Texas A&M University - San Antonio Department Student Success Proposed Minimum Salary Commensurate Job Location San Antonio, Texas Job Type Staff

Under the supervision of the Assistant Director of Testing, the Testing Center Coordinator is a full-time professional position responsible for leading the daily operations of the Testing Center. This role emphasizes active test administration, on-site supervision of testing personnel, enforcement of established testing policies, and secure management of testing materials.

The Coordinator serves as the primary operational lead during testing sessions and maintains a consistent presence within the testing environment to ensure a secure, efficient, and testing candidate-centered experience. The position implements institutional and vendor testing procedures and addresses routine testing irregularities while escalating complex matters to the Assistant Director as appropriate.

Typically works Monday–Friday, 8:00 a.m. – 5:00 p.m. Evening, weekend, and peak period hours, including Saturday coverage, may be required based on center needs.

Responsibilities

Essential Duties

• Serves as a primary test administrator and proctor for institutional and national examinations, including but not limited to Pearson VUE, CLEP, TSIA, Certiport, correspondence exams, and other approved assessments.
• Maintains consistent on-floor presence during testing sessions to ensure security, supervision, and operational continuity.
• Coordinates examinee testing programs, including staff, facilities, materials, and test schedules; supervises arrangements for and administration of national testing programs in which the institution participates.
• Verifies examinee identity and ensures approved testing accommodations are implemented in accordance with institutional procedures.
• Administers examinations in strict accordance with institutional policies and test publisher guidelines.

Daily Operations and Coordination

• Coordinates daily testing schedules, staffing coverage during shifts, and material preparation.
• Oversees testing session setup and breakdown, ensuring technology, vendor software, lockdown systems, and testing environments meet required standards.
• Monitors testing rooms through camera systems and routine walk-throughs to ensure compliance with security procedures.
• Ensures accurate documentation of testing activity within institutional and vendor systems.
• Communicates testing procedures and scheduling information to examinees, faculty, and external partners.
• Provides input to the Assistant Director regarding operational needs, staffing coverage, and workflow adjustments.

Secure Materials & Inventory Management

• Maintains secure storage and controlled access to testing materials in accordance with institutional and vendor requirements.
• Manages inventory of paper-based, faculty-provided, and correspondence examinations.
• Ensures accurate logging, tracking, and chain-of-custody documentation using designated systems (e.g., Jira or equivalent platforms).
• Coordinates secure receipt, distribution, return, and documentation of testing materials to faculty and external institutions.
• Ensures restricted access to secure storage areas and monitors adherence to exam handling protocols.

Supervision & Staff Support

• Provides day-to-day supervision and guidance to proctors, student employees, graduate assistants, and temporary staff during testing sessions.
• Assists with training and onboarding of testing personnel in accordance with established procedures and vendor requirements.
• Monitors staff adherence to testing protocols and provides performance feedback as appropriate.
• Ensures testing sessions are conducted under appropriate professional supervision at all times.

Professional Engagement & Service

• Assists in promoting awareness of testing services to students and campus partners.
• Participates in professional development activities to maintain knowledge of testing standards, security practices, and operational best practices.
• Participates in professional associations to promote and enhance professional development and best practices.

Required Education & Experience

• Bachelor’s degree or higher in related field.
• Three (3) years of related experience.

Preferred Education & Experience

• Experience administering high-stakes or nationally standardized examinations.
• Experience supervising staff in a structured or compliance-driven environment.
• Familiarity with testing platforms and systems such as Banner, RegisterBlast, ACCUPLACER/TSI, CLEP, DSST, Pearson VUE, or similar software.

Knowledge, Skills and Abilities

• Knowledge of testing security standards and examination administration procedures.
• Ability to confidently enforce policies and maintain professional authority in a high-volume testing environment.
• Ability to respond calmly and appropriately to testing irregularities and academic integrity concerns.
• Ability to maintain confidentiality and handle sensitive student information in compliance with FERPA regulations.
• Strong organizational skills and attention to detail, particularly in inventory management and documentation.
• Ability to supervise and coordinate staff effectively during peak testing periods.
• Proficiency with student information systems, testing software, and inventory tracking platforms.
• Strong interpersonal and communication skills.
• Ability to multitask and work cooperatively in a fast-paced, structured environment.