"Testing Center Monitor - Full Time Staff (permanent) - Oakton College"

Basic Functions and Responsibilities:

With support from the Testing Center Coordinator and Assistant Coordinator, the Monitor is responsible for providing professional, quality, effective and efficient customer service to all who utilize testing services at the College: community members, potential students, students, faculty, and staff. To provide this service, the Monitor executes a variety of clerical duties to ensure the Testing Center runs smoothly and testing materials are confidentially and securely maintained. Responsibilities also include administering and proctoring a variety of exams (on- and off-campus) while vigilantly maintaining a secure testing environment. The Monitor works collaboratively with academic and student affairs departments to support Oakton's mission to provide a high-quality education to the community.

Characteristic Duties and Responsibilities:

• Administer and proctor a variety of tests. Exams may include those given for placement, a particular Oakton class (online or face-to-face), tests for students attending another university, or specialty exams.
• Provide a responsive, friendly and effective point of contact for the community, potential students, students, faculty, and staff.
• Follow standard operating procedures as outlined by the Testing Coordinator.
• Maintain accurate logs of appointments and Testing Center activity. This includes the daily log of tester training opportunities to improve the Testing Center performance in the areas of efficiency, data accuracy, and customer satisfaction.
• Communicate and activity (sign-in and check-out) as well as, the logs for individual classes and faculty (tests dropped off, dates taken, and picked up).
• Participate in continuous collaborate effectively amongst Testing Center staff members, and across both campuses to provide optimal service. Work with Testing Center staff members, and College partners to effectively seek out solutions to issues and concerns that may arise.
• Engage in providing coverage for all modes of communication: telephone, e-mail or other methods as necessary.
• Understand and utilize available resources to assist in the proctoring and monitoring of tests. Including but not limited to, electronic learning platforms, and surveillance equipment.
• Perform other job-related duties as assigned.

Supervision Received:

General supervision is received from the Coordinator, Testing Center, and in consultation with the Assistant Coordinator, as necessary.

Supervision Exercised:

None

Job Requirements:

Qualifications and Working Conditions:

• Associate's degree or college experience where an equivalent combination of education and experience can be obtained is required.
• Previous experience in customer service and/or educational setting is required. Must be able to provide quality customer service.
• Excellent communication skills, both written and oral.
• Proficiency in Microsoft Office products and the Windows operating system.
• Ability to preserve confidential information.
• Ability to interact professionally and tactfully with people of different levels of education, cultural backgrounds, and life experiences, and to exhibit an adequate level of respect to fellow employees and the College community at large.
• Ability to work flexible hours at both the Skokie and Des Plaines campuses including some evening hours consistent with student needs.

Physical Demands:

Light lifting up to 10 lbs. and light carrying up to 10 lbs. Ability to reach above shoulder. Periods of time spent sitting, standing, walking, kneeling, bending and stooping. Mobility to move from building to building on-Campus and to visit off-Campus entities. Work is performed in a general office environment and is sedentary in nature. Little or no exposure to adverse working conditions.

Additional Information:

HOURS: Monday - Friday 8:15 am - 5:00 pm

SALARY: The hourly salary of this position is $20.71 which equates to $41,729 annualized based on Oakton's summer hours schedule.

Based on the needs of the college and with Administrator approval, some positions at the college may have a hybrid schedule option available after 30 working days.