professors and students as to exam scheduling, and working with the Testing Services Coordinator to compile data on Testing Services.

Core Competencies:

1. Represents Aurora University in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve. Interacts effectively with a diverse group of faculty, staff, students and other customers of our service, learns and uses operating practices of the department and Aurora University.
2. Upholds the Mission Statement: At Aurora University, our singular goal is to empower students to achieve lasting personal and professional success. We do this by being an inclusive community dedicated to the transformative power of learning. As a teaching centered institution, we encourage undergraduate and graduate students to discover what it takes to build meaningful and purposeful lives.
3. Handles all information with tact and discretion and recognizes the confidential nature of university business.
4. Supports learning through performance of essential job functions and performing other duties and functions as necessary or as assigned, including voluntary participation in university committees, activities and events.

Essential Job Functions:

• Provides high quality customer service, reception, and assistance for all student and visitors to Testing Services.
• Proctors tests ensuring a secure testing environment and academic integrity.
• Works directly with the Director of ASC concerning ASC policies, testing procedures, potential test accommodations, and the handling of test materials.
• Maintains security of all testing materials at all times.
• Ensures students comply with all department testing policies.
• Reports cheating and potential academic integrity immediately.
• Serves as a reader and/or scribe, if required by testing accommodations.
• Recognizes a strict standard of confidentiality applies to any student receiving accommodations in connection with a disability.
• When necessary, communicates with faculty members to confirm testing procedures and expectations.
• Extended schedule required during finals week.
• Perform other duties as assigned.

Essential Job Requirements:

Education:

• Bachelor’s Degree or equivalent experience required

Experience:

• Customer service and general office experience, preferably in an educational setting.

Skills:

• Solid understanding of Microsoft and Apple operating systems.
• Sound judgment and prioritization skills.
• Excellent written, oral, and presentation communication skills.
• Quick learner with great prioritization skills.
• Ability to work independently and be dependable.
• Ability to accept divergent views while maintaining a constructive working relationship with other team members.

Physical Requirements:

• Ability to work with a computer for long periods of the day.
• Ability to attend off campus meetings.
• Office setting, standing, walking, sitting.

Work Hours:

• Expected equivalent of 20 hours per week, but days/hours may vary as needed. Hybrid or work from home employment will be considered if candidate can demonstrate ability to fulfill this role effectively off-site.