Testing & Tutoring Assistant

while maintaining strict attention to detail.

DUTIES INCLUDE:

Accessibility Services Support

• Provides exam proctoring on an as-needed basis (for as many as 40+ tests per day) in compliance with all Testing Center policies:
  • communicates with students to schedule each exam and quiz.
  • communicates with faculty to obtain, proctor, scan, and return each exam in accordance with faculty instructions and Buoy House procedures.
  • documents a chain of custody for all exams received, returned, and destroyed.
  • closely monitors camera feeds covering all areas of the Testing Center at all times while testing is in progress, while simultaneously performing the other responsibilities of the position.
• Facilitates accommodations for students as needed (such as: creating large-print exams, assisting students with proofreading exam answer sheets, obtaining and/or producing alternative course materials) based on each student’s specific accommodation(s).
• May coordinate note-taking accommodations by recruiting volunteer (student) note takers and by receiving and distributing notes to eligible student recipients.

Academic Services Support

• Fulfills requests (as many as 20 per week) for individual peer tutoring as needed by evaluating peer tutor pool and closely considering the needs of each student requesting tutoring.
• Tracks tutor assignments and hours worked for approximately 75-140 concurrent tutoring assignments per semester for reporting, analysis, feedback, and payroll verification.
• May solicit faculty recommendations for prospective student (peer) tutors.
• Maintains a database of eligible tutors.
• Assists Coordinator with scheduling coverage of the three drop-in help sessions (Math/Physics Center, Writing Center, NavLab), including communicating with students to find replacement Tutors should students be unable to work their shift.
• Assists with conducting user satisfaction surveys to assess the tutoring program.
• Receives, prepares, and distributes Academic Alerts (using Canvas and Dropout Detective) to students and allies; maintains logs of Academic Alerts for recordkeeping purposes.
• Provides assistance with the PFD program as needed.
• May provide limited, short-term additional assistance with projects in other departments within the Academic division as needed/as time allows.

SKILLS

• Strong interpersonal, verbal, and written communication skills.
• Ability to work professionally with students, faculty, staff, and college administration, and to maintain confidentiality of information.
• Professional, positive, and approachable attitude.
• Excellent organizational skills, including ability to multi-task, handle a high volume of work at peak testing times, meet deadlines, and prioritize assignments.
• Ability to work both independently and as part of a team.

REQUIREMENTS

• Bachelor's degree preferred; high school diploma required.
• Strong computer skills using a Windows-based operating system, specifically Word, Excel, email, and internet software.
• Ability to quickly learn new software, including Canvas and Dropout Detective as well as accommodations- and tutoring-specific scheduling and management software.
• Ability to work occasional evening hours, nights and weekends in support of Academic Services workload and related campus events.

PHYSICAL/ENVIRONMENTAL FACTORS

• While the job is generally sedentary, climbing stairs in the Buoy House and occasionally working in other campus locations is required.
• Frequent use of keyboard and computer screen.
• Occasionally lift and move up to 30 pounds.