Ticketing Associate Director

Company Description

The University of Notre Dame is more than a workplace! We are a vibrant, mission-driven community where every employee is valued and supported. Rooted in a tradition of excellence and inspired by our Catholic character, Notre Dame is committed to fostering an environment of care that nurtures the whole person-mind, body, and spirit. Here, you will find a deep sense of belonging, a culture that prioritizes well-being, and the opportunity to grow your career while being a force for good in the world.

Job Description

Notre Dame Athletics develops and challenges each student-athlete to pursue excellence and serve as a force for good in the world. Our vision is to lead collegiate athletics by defining the integrated student-athlete experience and forming champions.

As a prospective member of Notre Dame Athletics, we invite you to apply if you have a shared purpose for our distinctly integrated student-athlete experience, an unrivaled passion for people who propel a dynamic and high-performing organization, and a proven record of success in your field.

Are you energized by game day and passionate about creating a seamless fan experience? Join Notre Dame Athletics as an Associate Director of Ticketing and play a key role in delivering exceptional service across some of the most exciting events in college sports.

As part of a dynamic ticket office leadership team, you'll take primary responsibility for a reserved seating sport - such as football, men's basketball, women's basketball, or hockey - while helping shape and elevate the overall ticketing strategy. Reporting to the Director of Ticketing, this role blends leadership, innovation, and hands-on execution to ensure every fan interaction is smooth, engaging, and memorable.

What You'll Do

• Lead ticketing operations for an assigned reserved seating sport, ensuring a high-quality experience from purchase to game day
• Partner with the ticketing leadership team to continuously improve strategies, systems, and processes that enhance efficiency and service
• Oversee game day ticketing operations, including managing staff and troubleshooting in real time
• Provide collaborative support for football ticketing, contributing to one of the premier experiences in college athletics
• Take on a variety of ticketing initiatives and projects that support the broader mission of the department

Qualifications

• Bachelor's degree in Business Administration, Sports Management, or a related field
• Minimum of 3 years of experience in ticketing within the athletic space
• Must possess skills in time-management and critical thinking with being self-motivated, enthusiastic, task-oriented, and a problem solver
• Base knowledge of Paciolan and Salesforce CRM platforms
• A strong customer service orientation is required