Job Details
Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [contact details available in the full listing]. If you have questions while submitting an application, please review these frequently asked questions.
Current Employees and Students: If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.
Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:
- Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
- Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
Job Title: Ticketing Services Coordinator
Department: Athletics | Ticket Office
Job Description
The Ticketing Services Coordinator provides support for ticketing operations as well as assists the customer service team in coordinating customer service initiatives and communications. Provides support to customers via phone, email, live chat, and in person with various ticket office interactions including general inquiries, invoicing, order fulfillment, ticket management and issue resolution during events. Responds to customer concerns and resolves or escalates complaints through the appropriate channels. Maintains public-facing communications including ticketing web pages and automated messaging within phone and chat systems. Follows procedures and guidelines relating to customer service, communication, and database maintenance, and participates in ongoing customer service training and resource development for enhancing the customer experience. Manages ticket operations for assigned sports and/or events when needed including programming, invoicing, allocation, distribution, reconciliation and reporting, and coordinating ticketing needs for sales, marketing, development, and event operations. Supports ticket office management team with other functions including operational and customer service duties at home football games and select concerts/special events in Ohio Stadium and other Athletics venues, and supervision of student staff. Performs other duties as assigned. This position works in a fast-paced, creative, and collaborative team environment where change is embraced, and innovation is encouraged.
Minimum Education Required
High School diploma or GED. Certification or vocational training may be preferred. 1 year of relevant experience required. 2-4 years of relevant experience preferred.
Preferred Education Desired
Bachelor's level degree or equivalent combination of education and experience.
Required Qualifications
Experience in ticketing operations and customer service management. Strong organizational skills and a commitment to customer service; possess effective communication and interpersonal skills for interacting with a diverse group of constituents. Position requires ability to work extended hours including evenings and weekends.
Desired Qualifications
Operational experience with Ticketmaster suite of ticket-related platforms, including Archtics, TM Host, Event Management Tool (EMT) and TM1 (Sales, Entry, Reports, Engagement).
FUNCTION: Athletics
SUB-FUNCTION: Athletic Operations
CAREER BAND: Technical
CAREER LEVEL: T2
Additional Information
Location: Schottenstein Center (0081)
Position Type: Term (Fixed Term)
Scheduled Hours: 40
Shift: Varying Shifts
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
Organization
About The Ohio State University
The Ohio State University, one of the biggest and most comprehensive universities in the country, creates experiences that bring together expertise, ideas and resources to improve communities locally and globally.
Ohio State is regularly honored as one of the nation’s top 20 public universities. With campuses and research centers throughout the state, the institution’s unrivaled depth and breadth advance innovation, health care and research within Ohio’s communities. For more than 150 years, Ohio State has inspired the next generation of leaders, discovering groundbreaking medical breakthroughs and finding solutions to the problems the world is facing now.
Ohio State also has a top-rated academic medical center and a premier cancer hospital and research center.
Ohio State offers more than 200 majors and programs — plus 500 specializations — for undergraduates, in addition to more than 230 master’s, doctoral and professional degree programs and an estimated 12,000 course offerings.
Join Ohio State’s Community
At The Ohio State University, we connect people, ideas and resources to put knowledge into practice and create meaningful impact in people’s lives. Buckeyes lead with purpose. We advance excellence and inspire people to join in and take action. Together, we’ll create meaningful impact at a scale few others can match.
Explore our Extensive Benefits
Ohio State provides access to opportunities and resources for all employees. Starting your first day, Ohio State offers you a comprehensive benefits package.
- WORK-LIFE: Flexible and remote work arrangements where applicable, child care program, and access to educational, athletic and cultural events.
- RETIREMENT: State pension and alternative options with competitive employer contributions, as well as optional supplemental plans.
- HEALTH: Medical, dental, vision and prescription coverage, life insurance, flexible spending accounts and wellness programming.
- TIME OFF: Paid vacation and sick time, parental and medical leave plus 11 paid holidays. Short and long-term disability options also available.
- FINANCIAL: Tuition assistance for employees and their dependents, adoption assistance, and discounts with preferred vendors and university partners.
- WELLNESS: Lifestyle spending account, employee assistance program, health reimbursement account, and employee wellness program.