Tier 1 AV Technician

Job Description

The primary role of this position is to serve as a Tier 1 Audio-Visual Technician for Classroom Audio Visual Services at the Innovation Campus in Alexandria, Virginia. Reporting to the DC Area Audiovisual Manager and the Director of Classroom AV Services under the University Registrar, this person is responsible for providing support in the form of working with end users, AV system testing, AV system preventative maintenance, and minor AV system repair in spaces under the purview of Classroom Audio Visual Services including general assignment classrooms, departmental spaces, conference rooms, and boardrooms. The person in this position plays a major customer service role for the department as they will be responsible for training end users, meeting with end users in times of need, and troubleshooting issues reported by end users. This position will provide assistance and support as needed for Classroom Audio Visual Services operations.

The person in this position must have strong oral and written communication skills and be able to articulate AV issues and solutions with end users (layman terms) and other AV team members (AV technical terminology). The position will be a part of a team, but will require the person to be independent in many cases. This position will be supporting end users in the form of faculty, staff, students, and guests of the University.

This is a part-time wage position and limited to no more than 1500 hours per year. This role is considered entry level and the potential for upward growth within the department exists as positions become available.

Position Responsibilities:

• Provide first line AV support to the end users in supported spaces
• Provide preventative maintenance to AV systems including testing and cleaning
• Test each AV system as required or requested
• Meet end users for training and to help them work through issues within a given space or spaces
• Effectively create and update help desk tickets once tasks have been completed
• Provide support and recommendations to end users for in-person, remote, and hybrid instructional solutions
• Assist in any special events as needed