"Tier 1 Support Specialist"

Tier 1 Support Specialist

Company:

Voorhees University

Job Location:

Category:

IT Support and Training

Type:

Full-Time

ESSENTIAL FUNCTIONS

• Provides troubleshooting services and support for all office technology resources (PCs, laptops,
• tablets, peripherals, projectors, IP phones, user accounts). Assist Help desk manager in providing an accurate inventory and conducts
• routine assessments to preserve the security and stability of the campus computing environment.
• Works with Help Desk to
• coordinate the operations of select IT Staff (e.g., Wiring & Telecommunication Support Specialist, Computer Lab Manager), ensuring the
• delivery of prompt, quality technical support to faculty, staff and students. Insures accurate detail is posted to support logs and status
• boards.
• Update and certify technical skills to remain current with industry standards. Cross-trains with help desk and lab
• manager staff. Serves as alternate for help desk and assists with routine Help desk related issues.
• Observes and enforces
• college/division/department policies, best practice industry-standard methods, and defined procedures except where the supervisory
• chain grants an exception of record.
• Promotes and preserve a positive, team-oriented work environment with an emphasis on timely
• and appropriate communication, work ethic and mutual respect.
• Other duties as assigned by the immediate supervision.

PHYSICAL DEMANDS

• Must be able to occasionally lift and carry (up to) 50 pound items up flights of stairs and scale
• heights on ladders.
• Work extended schedules on select projects.
• Operate college vehicles and light construction tools
• and equipment.

EDUCATION

• Bachelor’s degree in Computer Science or equivalent training, supervision and
• experience is required.

PREFERRED QUALIFICATIONS

• Successful technical and management
• experience/certification in IT operations and support especially in Help Desk operations, automated and remote management, supervisory and
• administrative functions.
• Two (2) years technical experience and/or certification preferred.
• Excellent communication
• skills are a must.
• A solid knowledge of technology in higher education is helpful.

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