Training Lead - SRS Transformation Programme

But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.

About the School / Service

UEL IT Services is a centralized resource working collaboratively with the University community to transform UEL's digital landscape in line with the University’s Vision 2028 strategic plan. Engaging in ground-breaking initiatives delivered within a dynamically developing cloud environment, IT Services work closely with staff, students, partners, and other key stakeholders to identify technological enhancements to our learning and working environments. We implement, develop, and provide support for systems and services within the university’s IT Service Portfolio

About the Job

As Training Lead for the SRS Transformation Programme, you will lead the training workstream supporting the introduction of Ellucian Banner, UEL’s new student records system. You will develop and maintain the training plan, oversee training needs analysis, coordinate the design and delivery of engaging learning solutions, and ensure training activity aligns with the wider change and engagement strategy.

You will work closely with programme colleagues, business analysts, process owners and technical teams, while providing direction and quality assurance to training officers. You will also support post-go-live activity, evaluate training effectiveness and help ensure a smooth transition into business as usual.

About You

You’ll be an experienced Digital or IT Training professional with a strong background in delivering training to diverse audiences and creating high-quality digital learning content. You’ll be confident identifying training needs, translating complex systems and processes into clear learning materials, and managing competing priorities while working collaboratively with others.

With excellent communication and stakeholder management skills, you’ll be organised, proactive and able to work independently as well as within a team. A degree, higher or professional qualification, together with training and/or teaching experience in IT or digital skills, is essential. Experience of Student Records Systems, CRM systems, Microsoft Office, SharePoint and digital content creation tools is also required.

Benefits Package

At UEL, we believe that a great role is about more than just a salary. It’s about the complete package, including our outstanding work environment and inclusive culture.

We offer a genuinely competitive salary, dependent on experience (DOE), and a range of excellent benefits.

You can explore our full benefits package here:

https://uel.ac.uk/benefits-professional-services-positions

Equal Opportunities

As an inclusive, equal-opportunities employer, our Stonewall membership and Athena Swan awards reflect our ongoing dedication to Equality, Diversity and Inclusion and we’re committed to closing the diversity pay gap. We’re proud of the progress we’ve made and honest that there’s more to do. We’re determined to keep moving forward so everyone at UEL can thrive.

We're a disability confident employer and value all applications. Please let us know if you require any reasonable accommodations throughout the recruitment process.

So, if you’d like to take your career to the next level with us here at the University of East London and are inspired by our environment and commit to success, we want you to apply today!

Please note that this advert may close earlier than the stated deadline if we receive a high volume of applications. We encourage you to submit your application as soon as possible.

Further Details

Job Description & Person Specification

To contact the recruitment team please phone +44 20 8223 3000 x 4600 or e-mail jobs@uel.ac.uk

CVs without a completed application form will not be accepted.

At UEL we are committed to working together to build a community which values diversity in both our staff and student populations, is representative and inclusive, enabling all to progress and thrive.