Training Specialist

Position Description

Evaluates, designs, coordinates and implements training and education programs specific to departmental specialty. Conducts integrated training needs assessments and monitors and reports the effectiveness of training.

Major/Essential Functions

• Provide user support for Raider Success Hub including troubleshooting issues, answering inquiries, and collaborating with developmental partners for escalation.
• Provides support for ad hoc training requests, as needed.
• Facilitates training workshops in classroom, virtual (Zoom, Teams), and hybrid learning environments.
• Coordinates logistics for training events, including facility reservations and participant registration through Cornerstone.
• Contributes to the design and development of training curriculum, policies, and procedures that align with departmental priorities.
• Creates instructional aids and reference materials to reinforce learning and promote long-term knowledge retention.
• Reviews training materials for accessibility, recommends improvements, and remediates identified issues to ensure compliance with accessibility standards.
• Designs and administers course and instructor evaluations to assess effectiveness and inform continuous program improvement.
• Troubleshoots user and system issues in collaboration with the Raider Success Hub team via the help ticket system, ensuring timely resolution.
• Participates in user testing of Raider Success Hub enhancements to provide actionable feedback and build expertise on new system features.
• Builds and sustains strong collaborative relationships with campus partners to foster a positive and effective learning environment.
• Collaborates with staff to develop and distribute marketing materials that promote training services and initiatives for students, faculty, and staff.

Required Qualifications

Bachelor's degree in a related field plus three (3) years related experience or a combination of education and experience to equal seven years.