Roles And Responsibilities
The Training Specialist is responsible for the design, coordination, delivery, and continuous improvement of training programs across the RxCompass and Variable Copay teams. This position serves as the primary facilitator for new hire onboarding, role-based training, process education, knowledge reinforcement, and operational readiness activities. Reporting directly to the Manager of Training & Quality, the Training Specialist ensures employees possess the knowledge, skills, and resources necessary to deliver exceptional service while maintaining compliance, quality, and operational performance standards.
New Hire Onboarding & Training Delivery
•Facilitate new hire onboarding programs for RxCompass and Variable Copay.
•Deliver instructor-led, virtual, and self-paced training sessions.
•Lead role-specific training for front line and support roles across RxCompass and Variable Copay.
•Coordinate nesting activities and transition employees from training into production environments.
•Monitor trainee performance and provide coaching, feedback, and development recommendations.
•Partner with operational leaders to ensure successful onboarding and readiness of new team members.
Curriculum Development & Documentation
•Develop, maintain, and update training materials, job aids, presentations, assessments, SOPs, and knowledge base content.
•Ensure all training materials accurately reflect current operational processes, workflows, client requirements, and compliance standards.
•Collaborate with subject matter experts to document new processes and operational changes.
•Maintain version control and training documentation repositories.
Ongoing, Education & Development
•Deliver refresher training, cross-training, and continuing education sessions.
•Support employee development initiatives and skill enhancement programs.
•Identify learning gaps and recommend targeted development plans.
•Assist leadership with career pathing and employee growth initiatives
Reporting & Training Metrics
•Track onboarding progress, training completion rates, assessments, and competency evaluations.
•Maintain employee training records and compliance documentation.
•Prepare training effectiveness reports and leadership updates.
•Monitor post-training performance trends and recommend improvements.
Required Skills And Competencies
•Strong facilitation and presentation skills.
•Excellent written and verbal communication.
•Ability to simplify complex operational processes into effective learning materials.
•Strong organizational and project management skills.
•Ability to coach and develop employees at various experienced levels.
•Strong attention to detail and documentation standards.
•Analytical and problem-solving abilities.
•Demonstrated ability to influence without direct authority.
•Proficiency in Microsoft Excel, PowerPoint, Word, Outlook, Teams, and learning management systems.
Supervisory Responsibilities
- N/A - No direct supervisor responsibility
Position Type And Expected Hours Of Work
-Salary/Exempt; Must be willing to be flexible during all hours of Operations (8am-7pm CT).
Travel
- Minimal travel expected
Required Education And Experience
•Bachelor’s degree and/or equivalent experience
•2+ years of Customer Service experience
•Training experience preferred
RxCompass, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, RxCompass, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
RxCompass, LLC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of RxCompass, LLC employees to perform their job duties may result in discipline up to and including discharge. EOE M/F/D/V