Company Description
Framingham State University was founded in 1839 for a singular purpose - to meet a public need and promote the public good. At our founding as the nation's first public normal school, that need was for comprehensively educated public school teachers who would, in turn, promote an educated citizenry. FSU continues to offer exceptional teacher education programs, and while we are proud of our roots as a teachers' college, we have grown far beyond them. Public need continues to evolve, and FSU…
right along with it. Our students and alumni are making waves in the fashion industry, designing nutrition plans for professional athletes, writing for major media and news organizations, working for Fortune 500 companies right here in Framingham, and so much more. FSU is a proudly public and truly transformative institution offering accessible, affordable educational opportunities that integrate an academically challenging liberal arts education with workforce preparation programs in a highly personalized teaching environment. Our programs have expanded, but our purpose and commitment to public education for the public good remain steadfast.
FSU currently enrolls about 3,000 undergraduate and 1,200 graduate and professional students, offers 60 undergraduate and graduate programs in the arts and humanities, behavioral and social sciences, and professional fields, and enrolls 48% BIPOC students and 54% first-generation college students in our undergraduate programs. We are deeply committed to inclusive excellence and strive to promote a culture of equity and antiracism. This commitment has earned FSU eight Insight Into Academia Higher Education Excellence and Distinction (HEED) Awards and led to our recognition in the Great Colleges to Work For program. We encourage applications from those who share our commitment to promoting a diverse, welcoming, and inclusive community.
FSU is ideally situated between Boston and Worcester on land originally stewarded by the Nipmuc people for thousands of years. FSU and the surrounding area are steeped in history, achievement, and innovation, and provide access to urban hotspots, verdant landscapes, natural and cultural amenities, and diverse communities.
Our founding motto, LIVE TO THE TRUTH, was said at the end of each class by beloved first principal, Cyrus Peirce, who sought to discover and teach "truth in theory and principle...truth in spirit and motive...truth in manner and form...truth intellectual and truth moral." Early leaders found this motto "speaks of sincerity of spirit...of intensity of effort, of resolution to succeed, of joy in achievement." LIVE TO THE TRUTH aptly reflects our past and our pledge for the future as it continues to guide our institution in practice and endeavor. If you share in this quest for truth and a commitment to living it fully, make the next chapter of your career the best chapter at Framingham State University.
Learn more about our career opportunities at www.framingham.edu/careers.
Job Description
GENERAL STATEMENT OF DUTIES:
The Transcript/Enrollment Specialist will assist the University Registrar/Executive Director of Student Records and Registration Services in the preparation, analysis and maintenance of all academic transcripts, along with all enrollment verifications.
This position is officially classified as an Administrative Assistant I. Please review the full classification specifications.
SUPERVISION RECEIVED:
Reports to the Senior Associate University Registrar
SUPERVISION EXERCISED:
May supervise work-study students
EXAMPLES OF SPECIFIC DUTIES AND RESPONSIBILITIES:
- Processes daily all transcript requests from all active and inactive students. Requires research of and for records stored in various mediums (computer, microfiche, hard-copy file dating back to inception of the University) in various locations in the office building and library.
- Composes routine correspondence as it relates to the informational requests made to the office.
- Maintains academic transcript information and indexing of documents regarding but not limited to: Independent or Directed Study topic information, repeat course information, accurate quality grade point information, degree completion statements, Dean's & President's listings, Honors Program completion, course transfer data, suspension statements.
- Responsible for verifying/maintaining "Certification" or "Initial Licensure" statements on all undergraduate transcripts from 1975 to present for students as indicated by the Chairperson of the Education Department. The appropriate Certification Statement decal will need to be permanently affixed to the hard copy transcript or in Banner for electronic records.
- Processes all requested student enrollment verifications for financial aid or insurance purposes.
- Researches and processes transcript requests involving special groups, i.e., China Program, Dual Enrollment Program.
- Assists with the preparation of transcript or diploma requests needing to be Notarized and/or prepared for Apostille from Massachusetts Secretary of State.
- Images and indexes the transcript request forms as well as non-web-based transcript requests on a weekly basis.
- Maintains archive student files. Process includes culling materials older than seven years that no longer needs to be saved. Ensuring labels remained affixed to the correct files and materials contained within files, including hard copy transcripts, remain undamaged. This process is on-going.
- Compiles monthly statistical information regarding transcripts to be included in the Registrar's academic summary reports.
- Assists in the development and/or revision of office procedures as they relate to the duties and responsibilities of the position.
- Assists with all in-person, phone, or electronic inquires as it pertains to general university information with the telephone, email, and in-person inquiries. This includes assisting in the Student Services Center on a daily basis.
- Assists in the supervision of office work-study students as it relates to the collection/entry/dissemination of data and general office/University information.
- Performs related duties as required.
Requirements
MINIMUM QUALIFICATIONS:
Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in office management, office administration, business administration or business management, the major duties of which included one or more of the following functions: purchasing, personnel management, budgeting, accounting, records management, work simplification, grants management, contract administration or program management, (B) any equivalent combination of the required experience and the substitutions below.
Substitutions:
I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.*
II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.*
*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
PREFERRED QUALIFICATIONS:
- Bachelor's degree.
- Higher education office experience.
- Prior experience with Banner or similar Student Information System.
- Knowledge of higher education principles, practices and procedures.
- Experience in practices and procedures of college registrar's office.
- Ability to express self in oral and written communications.
- Ability to work effectively with professional, non-professional, and student personnel.
Additional Information
This is a full-time, non-exempt, benefits-eligible position in the American Federation of State, County, and Municipal Employees (AFSCME) bargaining unit with a title of Administrative Assistant I (grade 15, step 1). The bi-weekly salary is $2,152.54. This is a base annual salary of approximately $55,966.04.
Framingham State University conducts criminal history and sexual offender record checks on recommended finalists prior to final employment for all positions.
Framingham State University is an equal opportunity employer. The University considers all qualified candidates without regard to race, color, sex, age, national origin, disability status, Veteran status, gender identity, gender expression, sexual orientation, genetic information, or any other characteristics protected by law.
Members of underrepresented or minoritized groups, women, veterans, persons with disabilities, and all persons committed to equity, diversity, and inclusive excellence are strongly encouraged to apply.
Application Instructions
Candidates must apply online by submitting:
- Cover Letter,
- Resume/CV,
- Names and contact information for three (3) professional references (references are not contacted automatically upon submission of application).
For best consideration, please submit application materials by August 14, 2026. The review of applications may continue beyond that date and until the position is filled, at the discretion of the search committee.
Framingham State University only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you experience technical issues with the online application process, please submit a helpdesk ticket.
Framingham State University understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance, please contact the Human Resources Office at 508-626-4530 or humanresources@framingham.edu.
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