Transfer Credit and Veterans Affairs Coordinator

Identifies opportunities for process improvement and technology enhancements related to transfer credit operations.

Maintains and updates transfer course equivalencies, articulation tables, and transfer credit catalogs.

Reviews and processes transient permission requests for Dalton State College students seeking to enroll at another institution for a limited period.

Collaborates with academic departments regarding course equivalencies, transfer policies, and degree applicability determinations.

Serves on Adult Learner taskforce and other standing committees through the University System of Georgia and campus structure.

Supports military-connected students through their vetting process to receive VA - 20%

• Serves as the institution's School Certifying Official (SCO) with the U.S. Department of Veterans Affairs.
• Certifies enrollment for students receiving VA educational benefits.
• Verifies student eligibility, enrollment status, program requirements, and academic progress for benefit certification.
• Processes certifications, amendments, adjustments, and terminations in a timely and accurate manner.
• Participates in VA compliance surveys, audits, and program reviews.
• Processes Joint Services Transcripts for military-connected students.
• Coordinates with Financial Aid, Bursar, Admissions, and Student Success to support veterans¿ student outcomes.

Supports Registrar and Enrollment Services with record management and other acti - 10%

• Assists with commencement ceremonies, record management, and graduation-related functions.
• Participates in registration events, orientation programs, and enrollment outreach activities.
• Assists as needed in processing registration related forms.
• Assists in educating students with registration procedures, academic policies, and available student resources.
• Collaborates with Customer Service staff to troubleshoot and resolve student inquiries.
• Other duties as needed.

Oversees the transfer equivalency database in the student management system - 10%

• Works with staff to ensure Raptor and other platforms across Enrollment Services reflect current transfer credit policies.
• Creates reporting metrics on credit evaluation for Enrollment Services leadership.
• Develops outgoing communication to students waiting on transfer credit evaluations to be completed.
• Participates in upgrades, implementations, and system validation activities impacting transfer credit processes.
• Collaborates with vendors to build a more robust database of equivalent credits at other institutions.

Required Qualifications

Educational Requirements

• Associate degree in a course of study related to the occupational field required, or equivalent combination of education and related work experience.

Other Required Qualifications

• Veterans Affairs SCO training that meets the qualifications to interact with and assist military-connected students enrolling in federal or private student aid and loan programs. This training will be provided at the time of hire.

Required Experience

• Two years of relevant work experience.

Preferred Qualifications

Preferred Experience

• School Certifying Official (SCO) experience or completion of VA training programs.
• Experience administering or supporting veterans¿ educational programs.
• Experience working in higher education.
• Experience in a registrar, financial aid, enrollment services, or academic advising office.
• Experience evaluating transcripts, transfer credits, or academic records.
• Experience working with federal or state regulatory compliance requirements.
• Experience using Ellucian Banner, Degree Works, Raptor, or similar student information systems.

Knowledge, Skills, & Abilities

ABILITIES

• Ability to manage multiple priorities and meet deadlines in a high-volume environment.
• Ability to maintain confidentiality and exercise sound judgement.
• Ability to collaborate effectively with employees and external agencies.
• Ability to learn and adapt to changing regulations, technology systems, and institutional processes.
• Ability to explain policies and procedures clearly to students and employees.

KNOWLEDGE

• Knowledge of Board of Regents and institutional academic policies related to registration, enrollment, and degree progression.
• Knowledge of student records management principles and practices.
• Knowledge of Family Education Rights and Privacy Act guidelines and other federal and state regulations governing student records.
• Knowledge of transfer credit evaluation, articulation agreements, and academic policy interpretation.
• Knowledge of veterans¿ educational benefit programs and VA certification requirements.
• Knowledge of student information systems, degree audit software, and database applications.
• Knowledge of records retention and document management practices.

SKILLS

• Skill in analyzing transcripts and evaluating academic records for transfer credit applicability.
• Skill in maintaining accurate records and ensuring data integrity.
• Skill in interpreting and applying complex policies, regulations, and procedures.
• Skill in preparing reports and analyzing data.
• Skill in process improvement and workflow development.
• Skill in troubleshooting student record and registration issues.
• Skill in oral and written communication.
• Skill in using Microsoft Office applications, student information systems, and related technology platforms.

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Dalton State College, as determined by Dalton State College in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity

Equal opportunity and decisions based on merit are fundamental values of Dalton State College (DSC). As a member of the University System of Georgia, we follow the Board of Regents' policy, which prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status ("protected status"). No individual shall be excluded from participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under, any DSC program or activity because of the individual's protected status; nor shall any individual be given preferential treatment because of the individual's protected status, except that preferential treatment may be given on the basis of veteran status when appropriate under federal or state law.

All employment processes and decisions, including but not limited to hiring, promotion, and tenure, shall be free of ideological tests, affirmations, and oaths, including diversity statements. The basis and determining factor for all such decisions should be that the individual possesses the requisite knowledge, skills, and abilities associated with the role, and is believed to have the ability to successfully perform the essential functions, responsibilities, and duties associated with the position for which the individual is being considered. At the core of any such decision is ensuring the institution's ability to achieve its mission and strategic priorities in support of student success.

Dalton State College is an Equal Opportunity Institution. For questions or more detailed information regarding this policy, please contact Dalton State College's Office of Human Resources at 706-272-2034. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Office of Human Resources at 706-272-2034.

Other Information

This role is considered a position of trust.

Background Check

• Position of Trust