Transformation Process Improvement Lead

Company description:

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

Job description:

The Role

We have an exciting opportunity within the Transformation team for an experienced Process Improvement Lead, to join us for a 2-year fixed term contract.

As an experienced professional you will drive measurable improvements in operational efficiency, service quality, and user experience across the university by leading strategic process improvement initiatives.

The role will enable academic and professional services teams to deliver better outcomes for students, staff, and stakeholders through sustainable change. Your role will help shape the University's future.

Success in this role requires strong stakeholder engagement and facilitation skills. You will have excellent analytical skills with an ability to translate and communicate data into actionable insight, along with demonstrable success in leading business improvement process utilising continuous improvement strategies.

For an informal discussion about this opportunity please contact our Transformation Programme Director, Clair.Elliott@newcastle.ac.uk or Transformation Workstream Lead Laura.Thomson@newcastle.ac.uk

To apply please upload your CV, along with a cover letter, evidencing how your skills and experiences align with the success profile as outlined in the job description.

Purpose of the Role

To drive measurable improvements in operational efficiency, service quality, and user experience across the university by leading strategic process improvement initiatives. The role will enable academic and professional services teams to deliver better outcomes for students, staff, and stakeholders through sustainable change.

Key Outcomes and Accountabilities

Enhanced Operational Efficiency

• Deliver redesigned business processes that reduce waste, duplication, and inefficiencies
• Achieve measurable time and cost savings across targeted university functions

Improved User Experience

• Increase satisfaction scores from students and staff through streamlined and user-centred processes
• Ensure redesigned processes are inclusive, accessible, and aligned with university values

Strategic Alignment

• Ensure all process improvements support the university's strategic goals, including digital transformation and service excellence
• Collaborate effectively with IT, People Services, Finance, and other departments to embed changes

Benefit Realisation

• Develop clear KPIs to monitor the impact of improvement initiatives
• Provide clear reporting on benefits realised, lessons learned, and areas for further improvement