Job Details
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Job Description Summary Under the general direction of the Transportation and Parking Managers, supervises and ensures safe and efficient day-to-day transportation, enforcement, and parking operations. Plans, organizes, and coordinates workflow to maintain consistent levels of service to faculty, staff, students, and visitors. Participates in the recommendation and administration of operational policies, procedures, and processes.
Primary position hours are Wednesday – Sunday from 3:00 p.m. -11:00 p.m., but working rotational flexible shifts (days/hours) will vary based on special events and other university needs. Working weekends will be required frequently.
Job Description
Essential Functions:
- Supervise staff working on an assigned shift to ensure consistent levels of service.
- Evaluates, monitors, trains, and disciplines as necessary to ensure smooth operations following established policies, rules, regulations (including DOT) to maintain staff accountability and ensures safe behavior and practices.
- Enforces university parking rules and regulations, including issuing citations, booting and towing vehicles as needed.
- Checks parking lots and university property for damaged property, unsafe conditions, missing signs, and provides parking lot maintenance and improvement suggestions.
- Assists w/ driver or enforcement relief as needed.
- Schedule drivers for special events beyond day-to-day operations.
- Investigates complaints, resolves escalated disputes regarding citations, provides parking information, and performs accident investigations as needed.
- Assists with transporting vehicles to the repair shop, as requested.
- Conducts annual reviews.
- Builds rapport with students and employees, allowing them to have a sense of safety.
- May need to fill in for a shuttle driver or enforcement as needed.
Other Functions:
- Assigned special duties to assist Transportation and Parking Services as needed and requested.
- Provides backup for the Director of Transportation and Assistant Director of Parking Services in their absence.
Required Education, Knowledge, Skills, Abilities:
- High School diploma and/or an equivalent combination of training and experience.
- Two years of experience scheduling personnel, events, and/or staffing.
- Two years of experience equal in scope to the requirements and duties of the position.
- Ability to meet the requirements of the University's automobile insurance, must be insurable.
- Good driving record and possession, at a minimum, of a Commercial Driver's License (CDL), Class B with Passenger Endorsement, or the ability to obtain a CDL.
- Proficiency in computer use for timekeeping and training.
- Ability to understand and follow safety procedures and make logical decisions.
- Ability to work holidays, weekends, day/night, and overtime.
- Demonstrates dependability.
- Computer experience using Excel, Word, and PowerPoint.
- Demonstrates superior organizational skills.
- Demonstrates strong written and verbal skills, with the ability to communicate effectively to co-workers.
- Ability to exercise independent judgement, using logical reasoning, in the analysis and solution of problems.
- Ability to effectively multi-task.
- Ability to interact and respond to a variety of requests from co-workers, staff, students, and the University community in a professional and courteous manner.
- High degree of energy and initiative, with a demonstrated ability to work effectively both independently and as part of a team.
- Ability to communicate effectively, both verbally and in writing.
- Ability to resolve difficult or stressful customer service issues courteously, tactfully and fairly
- Experience utilizing specialized parking and fleet tracking software (e.g., T2 Flex, Passio) and automated access control systems (LPR).
Preferred Education, Knowledge, Skills, Abilities:
- Experience utilizing specialized parking and fleet tracking software (e.g., T2 Flex, Passio) and automated access control systems (LPR).
Accountabilities:
- Responsible for supervision of shuttle drivers and parking enforcement officers.
- Works under the general direction of department management.
Physical Requirements:
- Ability to walk or stand for long periods.
- Heavy work, exerting up to 100 pounds of force occasionally and/or up to 50 pounds of force frequently and/or up to 20 pounds of force constantly to move objects. Climbing, crouching, standing, walking, lifting, talking, hearing.
Environmental Conditions:
- Ability to work in all weather conditions. Subject to inside and outside environmental conditions; subject to occasional extreme heat and cold; subject to hazards.
Additional Job Description
This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.
Time Type Requirement Full time
Note to Applicant:
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.
Equal Opportunity Statement
The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.
Accommodations for Applicants
If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.edu or (336) 758-4700.
Organization
Wake Forest University, formed in 1834, has experienced decades of growth and innovation. WFU is a distinctive university that combines a liberal arts core with graduate and professional schools and innovative research programs. The University embraces the teacher-scholar ideal, which prizes the personal interaction between students and faculty. It is a place where exceptional teaching, fundamental research and discovery, and the engagement of faculty and students in the classroom and the laboratory are paramount.
Wake Forest University is a community that seeks the enlightenment and freedom which come through diligent study and learning. Its higher goal, however, is to give life to the University motto "Pro Humanitate," as members translate a passion for knowledge into compassionate service. The community shares a tradition that embraces freedom and integrity and acknowledges the worth of the individual. The heritage, established by the school's founders and nurtured by succeeding generations, promotes a democratic spirit arising from open-mindedness and discourse. Wake Forest fosters compassion and caring for others. Its collective strength and character are derived from the values and distinctive experiences of each individual; therefore, it affirms the richness of human intellect and culture and its contribution to knowledge, faith, reason, and dialogue. Furthermore, it strives toward a society in which good will, respect, and equality prevail. To that end, Wake Forest University rejects hatred and bigotry in any form and promotes justice, honor, and mutual trust.
The University is comprised of: the undergraduate college, Graduate School of Arts and Sciences, School of Business, School of Divinity, School of Law, and School of Medicine (located on the Bowman Gray campus with Wake Forest University Baptist Medical Center) and today enrolls about 4,846 undergraduates and 2,823 students in graduate programs at its principal location, the Reynolda campus. Students at Wake Forest University enjoy a great deal of access to and interaction with world-class faculty both in and out of the classroom setting with a student-faculty ratio of 11:1. Wake Forest employs approximately 2,772 full and part-time faculty and staff.
Wake Forest is a collegiate university offering a vibrant, intellectual community with a rich cultural life, an impressive array of facilities, and a strong athletics program competing in the fifteen-team Atlantic Coast Conference (ACC). Since its founding, the university has adopted the motto "pro humanitate," which is exemplified by a deep institutional commitment to public service and engagement with the world. Wake Forest has a strong commitment to holistic, eight-dimensional well-being for students, faculty and staff as evidenced in the Thrive initiative.
Winston-Salem, NC
Wake Forest is located in Winston-Salem, NC, a beautiful, mid-sized city centrally located in the Piedmont-Triad region of North Carolina. Winston-Salem is a family-friendly city with high quality schools, numerous outdoor recreational activities and events, and is known for its vibrant and thriving arts scene.
Winston-Salem residents enjoy close proximity to the beautiful Blue Ridge Mountains (1.5 hours) and Atlantic beaches (4 hours), a moderate climate with four distinct seasons, a very reasonable cost of living, and an eclectic variety of restaurants, wine bars, and breweries for dining with friends and family. Winston-Salem offers many of the amenities of a large city but with the sense of community and quality of life of a smaller town (www.visitwinstonsalem.com).
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