Tutorial Center Coordinator

CA Department: Learning Resource Center Basic Functions A message from Erika Endrijonas, Ph.D., Superintendent/President, Santa Barbara City College Welcome to Santa Barbara City College (SBCC)! Congratulations on making the next step in your career at a community institution that is anchored in opportunity, access, and education. So much goes into making SBCC a top institution and exceptional individuals like yourself are a part of our vision, mission, and commitment to the success of every student at SBCC. At SBCC, we are building a culture, active and committed to academic excellence, diversity, equity, inclusion, accessibility, and anti-racism among our faculty, staff, and students. As a community, we believe that diversity comes in many forms. We understand that individuals are multidimensional, shaped by the intersections of a variety of life experiences and factors. We recognize and challenge the inequities that stem from the complex world in which we live and embrace the many facets of people that make up our wonderful college. And as a leader among community colleges we take pride in our ability to solve problems for the benefit of our students and the community. We seek college employees, like yourself, who will take responsibility for equitable outcomes and successful pathways for our students. And, in return, we make every effort to make this a great place to work. If this appeals to you and you are ready to make the commitment we invite you to join our community and embrace our commitments and values. Vision Statement: Santa Barbara City College strives to build a socially conscious community where knowledge and respect empower individuals to transform our world. Mission Statement: Santa Barbara City College welcomes all students. The College provides a diverse learning environment and opportunities for students to enrich their lives, advance their careers, complete certificates, earn associate degrees, and transfer to four-year institutions. The College is committed to fostering an equitable, inclusive, respectful, participatory, and supportive community dedicated to the success of every student. College Facts (as of Fall 2024) Instruction, administrative, and support services are provided by 211 full-time faculty, 433 adjunct faculty, and 309 full-time staff and management. Santa Barbara City College currently enrolls approximately 13,611 students, the majority of whom are from racially diverse populations as follows: African American/Black - 2.4%; American Indian/Alaskan Native: 0.3%; Asian/Filipino/Pacific Islander- 5.5%; Hispanic/Latinx - 42.4%; two or more races - 6.1%; Unknown - 2.6%; and White: 40.2%. 47% of SBCC's students are under age 19, 28.2% are between the ages 20 and 24, 16.3% are between the ages of 25 and 39, and 8.5% are 40 or older. 35.6% of SBCC's students attend full time (12 units or more), and 64.4% of SBCC students attend part- time. SBCC's Wellness Hub (The WELL) was the first stand alone health & wellness center among California's 116 community colleges, and now its model is being adapted statewide via a digital "Wellness Companion Hub." SBCC secured $34 million in state matching funds to replace the Physical Education Building Replacement Project-an exciting, student-centered development that exemplifies the mission of Measure P : to revitalize and modernize our cherished campus while preserving its excellence for future generations. In 2009, SBCC gained the status of Hispanic Serving Institution, which among many other benefits, made the college eligible to apply for federal grants geared toward strengthening institutional capacity and building programs to increase the success of Hispanic and other underrepresented students. Under the direction of the Supervisor, Cartwright Learning Resources Center, organize and coordinate the operations, activities, programs, and services of the Tutorial Center; coordinate communications, information, outreach activities, personnel, payroll, budget and record-keeping functions for campus tutors to meet the tutorial needs of departments/disciplines, including the expanding Gateway Program for student success. Assure the smooth and efficient delivery of college wide tutoring services. Representative Duties ESSENTIAL DUTIES: Organize and coordinate the operations, activities, programs, and services of the Tutorial Center; establish and maintain time lines, priorities and systems; monitor, evaluate and adjust tutorial services to meet departmental and student needs. Coordinate communications, information, tutoring schedules, outreach, personnel and data management and record-keeping functions to meet tutorial needs and to support the smooth and efficient delivery of college wide tutoring services. Coordinate cross-curricular outreach activities to enhance student and faculty awareness of tutoring programs and services; participate in the preparation and distribution of a variety of correspondence and promotional and informational materials regarding best tutoring practices. Implement Tutorial Center goals, objectives, strategies, projects, and services; work with department chairs/instructors to promote the use of tutor feedback forms and to assist students with unique tutoring needs. In collaboration with CLRC Director, develop and maintain tutor orientation and training materials; track attendance of these programs; monitor the tutor accountability and performance tracking system; implement student tutor pay rate increases as directed. Establish and maintain contact and partnerships with SBCC educational departments to promote tutorial activities, tutor recruitment and tutee participation; coordinate tutor services with department chairs. Serve as a liaison between tutors, students, and other departments and faculty regarding tutoring services; respond to inquiries and provide information regarding tutoring programs, standards, requirements, policies and procedures. Oversee and participate in the preparation and maintenance of a variety of records, reports and files related to tutor employment and payroll, tutee satisfaction and allocation activity; assure proper and timely processing of tutor employment and payroll paperwork. Working closely with HR in the collection and processing of related paperwork and documents, initiate paperwork for student and hourly tutor hiring; maintain confidential files; coordinate, compile, prepare and distribute information for HR and Payroll. Oversee the timely completion, accuracy and submission of time sheets; communicate with tutor supervisors regarding payroll deadlines; monitor hours to assure hours are within allocation. Monitor tutorial services for financial effectiveness and operational efficiency; assist in the creation and implementation of procedures that improve financial effectiveness and operational efficiency. Assist CLRC Director in the allocation of tutorial funds; review and evaluate budgetary and financial data; monitor and adjust expenditures in accordance with established limitations; monitor grant allocations as applicable. Create, maintain and distribute the Tutorial Handbook for tutors and tutor supervisors including information on best tutoring practices and procedures, mandated HR information, and payroll information. Facilitate successful student matriculation by promoting tutoring support; in coordination with student support services, work directly with at-risk students by arranging tutoring appropriate to their individual needs. Communicate with College personnel and department chairs to exchange information, coordinate activities and resolve issues or concerns affecting tutorial support for student success initiatives. Monitor the CLRC Tutoring Lab to assure smooth and efficient activities; maintain learning environment. Operate a variety of office equipment including a copier, fax machine, computer and assigned software. Attend and conduct various meetings as assigned; participate in College work groups, community events and special projects as required. OTHER DUTIES: Perform related duties as assigned. Education and Experience Any combination equivalent to: bachelor's degree in education, human resources or related field and two years increasingly responsible experience working with tutor development, training, outreach, recruitment or similar functions. Understanding of and sensitivity to meeting the needs of the diverse academic, socioeconomic, cultural, disability and ethnic background of the student, community, and employee population. PREFERRED QUALIFICATIONS: Experience working with tutors Experience working at a post-secondary institution, especially at a community college Experience with Customer Service Experience working with a diverse population of students and interest in supporting student equity and success Proficient in Google Suite (Sheets/Docs/Calendar/Slides/Forms), including with the ability to write formulas to cross-reference data in multiple sheets Experience with data collection and analysis Ability to solve complex problems and track complicated processes Ability to work independently Excellent interpersonal communication skills Ability to multitask efficiently and pay attention to details Ability to work with multi generational groups and coordinate with colleagues Professional demeanor Ability to make students, tutors, and visitors feel welcome Bilingual in English and Spanish WORKING HOURS: Monday-Friday 8:30 am - 5:00 pm Hours may vary, 12 months per year, plus fringe benefits; 6 month probation period. All work schedules and work assignments are subject to change based on the needs of the College. SALARY INFORMATION: The current salary schedule range for the Tutorial Center Coordinator is Salary Table 29, Range 33, $71,437-$80,836. Nine step salary range continues to a maximum of $87,029. Initial placement based on experience with annual advancement to the next higher step. Knowledge and Abilities KNOWLEDGE OF: Organization and coordination of Tutorial Center operations, activities, classes and services. Principles, practices, procedures and techniques involved in the development and implementation of cross discipline tutoring services. Tutorial training programs. Instructional methods and techniques. Diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of students. Local, State and federal standards and requirements regarding hiring of students and classified workers. Policies, goals and objectives of assigned programs, services and activities. Record-retrieval and storage systems. Oral and written communication skills. Correct English usage, grammar, spelling, punctuation and vocabulary. Interpersonal skills using tact, patience and courtesy. Principles and practices of tutor training. Record-keeping and report preparation techniques. Operation of a computer and assigned software. Basic budget preparation and control. Public relations and outreach techniques. ABILITY TO: Organize, coordinate and implement the operations, activities, programs, and services of the Tutorial Center. Coordinate communications, information, outreach activities, personnel and data management and record-keeping functions to meet the tutorial needs of educational departments and assure smooth and efficient tutoring services and activities. Develop, implement and coordinate outreach activities to enhance student and faculty awareness of Center programs and services. Establish and maintain contact and partnerships with department chairs and instructors and others to promote tutorial activities and recruit students for Center classes and services. Coordinate Center goals, objectives, strategies, projects, classes and services. Monitor, evaluate and adjust activities to meet student, faculty and staff needs. Communicate effectively both orally and in writing. Establish and maintain cooperative and effective working relationships with others. Meet schedules and timelines. Plan and organize work. Work independently with little direction. Operate a computer and assigned software. Oversee and participate in the preparation and maintenance of a variety of manual and automated records, reports and files. WORKING CONDITIONS: ENVIRONMENT: Indoor work environment. Frequent interruptions. Driving a vehicle to conduct work. PHYSICAL DEMANDS: Dexterity of hands and fingers to operate a computer keyboard. Seeing to read a variety of materials. Sitting or standing for extended periods of time. Hearing and speaking to exchange information in person or on the telephone. Reaching, overhead, above the shoulders and horizontally to retrieve supplies. Bending at the waist, kneeling or crouching. Lifting, carrying, pushing or pulling moderately heavy objects as assigned by position. GENERAL REQUIREMENTS (Upon Offer of Employment): The selected candidate must be fingerprinted and tested for tuberculosis prior to the start of employment. The Immigration Reform and Control Act of 1986 requires verification of identity and the right to work in the United States. Selected candidates must be able to perform essential functions of the position with or without reasonable accommodations. Proof of college coursework or degrees indicated will be required of selected candidates. All offers of employment are subject to approval by the Board of Trustees. APPLICATION PROCESS REQUIRED APPLICATION DOCUMENTS: (The following required documents must be submitted electronically via the online application system.) Online District Application form at https://www.schooljobs.com/careers/sbcc Within the online application is a required supplemental question on diversity. The committee will be reviewing your answer as part of the screening process. Please take your time and answer the question thoroughly. Letters of reference are not required for this recruitment. Please do not submit reference letters within your online application. Within the online application, there is a required section to list five references. These references will be contacted if you are selected as a finalist for the position. These references should be able to critically assess your work qualifications and job performance Additional Instructions: If you experience technical difficulties attaching any of your documents electronically, please contact Human Resources for instructions. If you do not have a scanner, there are commercial facilities available to assist you with this process. All required documents must be submitted with your electronic application by the application deadline or your application will be considered incomplete and will not be considered. Application Procedure: To be considered for this position, a complete online application including all required application documents (listed above) must be submitted via https://www.schooljobs.com/careers/sbcc by the application deadline (please see instructions to applicants). It is important that the online District Application form (Item #1) be complete and specific to fully indicate the education, experience and other qualifications of the applicant. "See Resume" is not acceptable. If you apply for more than one position, copies of all the required documents must be attached separately for each position. Applications and all documents submitted become the property of SBCC and are retained electronically. Accommodation for Applicants with Disabilities: If you are selected for an interview and need special services or facilities to participate in the interview, please contact Human Resources. Reasonable accommodation will be provided for applicants with disabilities who self-disclose. Selection Procedure: SBCC is an equal opportunity employer committed to nondiscrimination on the basis of national origin, religion, age, gender, gender identity, gender expression, race, ethnicity, color, medical condition, genetic information, ancestry, sexual orientation, marital status, physical or mental disability, pregnancy, military and veteran status, or because he/she is perceived to have one or more of the foregoing characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics, consistent with applicable federal and state laws. Reasonable accommodation will be provided for applicants with disabilities who self-disclose. - EQUAL OPPORTUNITY - TITLE IX EMPLOYER To apply, visit https://www.schooljobs.com/careers/sbcc/jobs/5540799/tutorial-center-coordinator je-17f9c8070eb14608ba56757181641a0c